Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Martinez

Assistant Manager
Pico Rivera,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

costumer Service Manager

Toothopia Dental
El Segundo
02.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Assisted with patients' requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Marketing Public Relations Director

A Beautiful Smile
Torrance
04.2014 - 01.2023
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Planned and produced highly effective experiential marketing events.
  • Developed and maintained relationships with key industry influencers and strategic partners to amplify marketing efforts.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.

Education

High School Diploma -

Warren High School
Downey, CA
06-1993

Some College (No Degree) - Computer Networking

Cerritos College
Norwalk, CA

Skills

  • Customer service
  • Marketing strategy
  • Troubleshooting techniques
  • Client relationship building
  • Customer focused
  • Microsoft outlook, word, and Excel
  • Focused on customer satisfaction
  • Customer relations
  • Team management
  • CRM software
  • Effective communication
  • Conflict resolution
  • Excellent time management skills

Languages

Spanish
Professional

Timeline

costumer Service Manager

Toothopia Dental
02.2023 - Current

Marketing Public Relations Director

A Beautiful Smile
04.2014 - 01.2023

High School Diploma -

Warren High School

Some College (No Degree) - Computer Networking

Cerritos College

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