Gil Leonor
Romeoville
Summary
Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Skilled in working under pressure and adapting to new situations and challenges.
Overview
11
11
years of professional experience
Work History
Costumer Service Manager
Advantage Seal
Bolingbrook, IL
02.2015 - Current
- Coordinated cross-departmental initiatives to resolve complex customer issues efficiently.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Conducted inspections to identify equipment issues, facilitating timely repairs and reducing downtime.
- Streamlined inventory management processes for maintenance supplies, optimizing resource allocation and cost-effectiveness.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Education
Civil Engineering
University of San Carlos
Cebu, Philippines03-2001
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Meticulous attention to detail
- Time management
- Complaint resolution
- Issue resolution
- Deadline oriented
Timeline
Costumer Service Manager
Advantage Seal
02.2015 - Current
Civil Engineering
University of San Carlos