Alex Ewell
Chicago,IL
Summary
Proven Operations Manager and Sales Coordinator at Brady PLUS, adept in ERP Integration and Team Leadership. Elevated performance outcomes and customer satisfaction through strategic problem-solving and effective communication. Achieved significant improvements in productivity and revenue, demonstrating a strong ability to exceed business goals with a focus on quality and efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager
Brady PLUS
La Grange Park, IL
08.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
Sales Coordinator
Brady PLUS
La Grange Park, IL
01.2018 - 08.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Promoted business' development by building and maintaining relationships with new clients.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
No Degree - Finance
Pace University
High School Diploma -
Oak Park River Forest High School
Oak Park06.2015
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- MS Office
- Goal Setting
- Client Relationships
- ERP Integration
- Vendor Sourcing
- Negotiation
Timeline
Operations Manager
Brady PLUS
08.2020 - Current
Sales Coordinator
Brady PLUS
01.2018 - 08.2020
No Degree - Finance
Pace University
High School Diploma -
Oak Park River Forest High School