Mary Ferow
Atlanta,GA
Summary
Health Informatics professional that understands that successful implementations occur with the alignment of people, processes, and technology. I possess outstanding interpersonal skills as well as the ability to think critically and solve problems under pressure. I have been involved in study start up via clinical research to multiple EMR Projects.
Overview
8
8
years of professional experience
Work History
EMR Consultant
HCA
Nashville, Tennessee
01.2026 - 01.2026
- Collaborated with clinical teams to optimize workflows and user training.
- Supported end-users by troubleshooting issues during implementation phases.
- Documented feedback and provided insights for system improvements post-launch.
EMR Consultant
Northwell Health
Westchester, NY
11.2025 - 11.2025
- Collaborated with clinical teams to optimize workflows and user training.
- Supported end-users by troubleshooting issues during implementation phases.
- Conducted training sessions to enhance user knowledge of Epic systems.
EMR Consultant
HCA
Houston, Texas
10.2025 - 10.2025
- Trained staff on effective use of EMR systems and software features.
- Assisted in troubleshooting EMR system issues to ensure smooth operations.
- Analyzed electronic medical records for accuracy and compliance with regulations.
EMR Consultant
Intermountain
Salt Lake City, Utah
09.2025 - 10.2025
- Collaborated with healthcare teams to optimize EMR workflows and processes.
- Analyzed electronic medical records for accuracy and compliance with regulations.
- Trained staff on effective use of EMR systems and software features.
Epic Consultant
HealthRise
Melbourne, FL
07.2025 - 07.2025
- Facilitated end user training sessions to ensure successful adoption of new systems or upgrades.
- Assisted in troubleshooting application issues reported by users during testing and go-live phases.
- Resolved escalated issues reported by customers in a timely manner.
- Ensured compliance with HIPAA regulations when configuring new systems or making changes to existing ones.
Epic Zone Lead
HealthRise
DesMoines, IA
05.2025 - 06.2025
- Provided technical guidance and support to stakeholders during Epic go-live implementation process.
- Managed vendor relationships ensuring that contractual obligations are met in a timely manner.
- Developed training materials for users on how to use Epic ATE applications effectively.
- Participated in daily standup meetings with project team members to discuss progress towards completion milestones.
- Collaborated with cross functional teams to develop best practice guidelines for clinical documentation workflow processes.
EMR Consultant
Christus Santa Rosa Hospital
New Braunfels, TX
02.2025 - 03.2025
- Worked closely with clinical users to understand their unique needs regarding functionality of the EMR system.
- Trained staff members on proper usage of the Electronic Medical Record system including how to enter patient data accurately into the database.
- Monitored performance metrics related to utilization rates of an Electronic Medical Record System.
- Advised senior management team on best practices related to Epic go-live implementations.
- Worked closely with IT staff to troubleshoot any issues that arise during the deployment process.
EMR Consultant
Memorial Sloan Kettering Hospital
New York, NY
01.2025 - 02.2025
- Provided ongoing support for users experiencing difficulty accessing or navigating through the various features of an Electronic Medical Record System.
- Assisted in designing documents such as data dictionaries, system flow diagrams, process maps and other technical documents.
- Collaborated with IT departments to ensure successful integration between EMR systems and other healthcare applications.
- Utilized problem solving skills in order to resolve issues related to implementation or operation of an Electronic Medical Record System.
Epic Consultant
Optum
Las Vegas, NV
12.2024 - 12.2024
- Worked closely with other departments to coordinate software updates or hardware installations needed for successful implementations.
- Conducted workflow analysis sessions to identify opportunities for process improvement within existing Epic modules.
- Resolved escalated issues reported by customers in a timely manner.
- Facilitated end user training sessions to ensure successful adoption of new systems or upgrades.
- Developed customized reports utilizing various reporting tools available within the Epic suite.
EMR Consultant
Saint Francis Hospital
Hartford, CT
11.2024 - 11.2024
- Provided technical support for Epic ATE applications and software to internal customers.
- Performed troubleshooting and root cause analysis of complex application issues.
- Assisted with the creation and maintenance of documentation related to Epic ATE procedures, processes and workflows.
- Implemented changes in existing systems according to customer requests or system requirements.
- Resolved issues reported by customers regarding usage of Epic ATE applications.
Zone Coordinator
West Tennessee Healthcare
Jackson, TN
10.2024 - 10.2024
- Coordinated and monitored the activities of zone staff to ensure compliance with company policies and procedures.
- Maintained accurate records of zone operations, including customer complaints, employee performance evaluations, and inventory levels.
- Resolved customer inquiries promptly and efficiently.
- Provided regular reports on operational performance to management team.
- Assigned tasks to personnel based on individual strengths and skillsets.
- Conducted regular meetings with staff to discuss progress toward goals and objectives.
- Assisted end users with IT issues
EMR Consultant
Methodist Le Bonheur Hospital
Memphis, TN
10.2024 - 10.2024
- Provided technical assistance during implementation of Epic software applications in healthcare organizations.
- Monitored user performance throughout the transition process and provided additional coaching when needed.
- Advised on best practices for using Epic systems for optimal efficiency and accuracy.
- Ensured compliance with HIPAA regulations related to patient data security.
- Served as a liaison between end-users, IT staff and other stakeholders involved in the implementation process.
- Provided support services including troubleshooting issues related to use of Epic applications.
EMR Consultant
Montefiore Hospital
Mount Vernon, NY
07.2024 - 08.2024
- Facilitated communication between various teams throughout the entire lifecycle of the project.
- Advised senior management team on best practices related to Epic go-live implementations.
- Monitored performance metrics related to utilization rates of an Electronic Medical Record System.
- Worked closely with systems analysts, provider and clinical staff to understand limitations, develop capabilities and resolve software problems.
EMR Consultant
Boston Children's Hospital
Boston, MA
05.2024 - 06.2024
- Provided technical guidance and support to stakeholders during Epic go-live implementation process.
- Identified areas of improvement in existing processes and procedures related to the Epic go-live implementation.
- Analyzed user data, identified gaps, and proposed solutions to ensure successful adoption of the new system.
- Assisted with testing activities such as unit testing, integration testing, user acceptance testing. prior to go-live date.
- Worked closely with IT staff to troubleshoot any issues that arise during the deployment process.
- Collaborated with vendors and other third parties involved in the project to ensure timely delivery of services or products required for successful completion of the project.
Cerner Consultant
Archbold Medical Center
Thomasville, GA
05.2024 - 05.2024
- Provided onsite assistance during the implementation of Cerner systems.
- Supported users in understanding how their daily tasks are impacted by changes associated with new or modified versions of Cerner applications.
- Conducted user training and provided technical support for various Cerner applications.
- Analyzed current business processes and identified areas where improvements could be made using Cerner technology.
- Collaborated with project teams to develop strategies for meeting deadlines while ensuring quality standards were met or exceeded.
EMR Consultant
Christus Health
03.2024 - 03.2024
- Developed and implemented EMR systems and trained staff on their use.
- Researched and analyzed user needs, system requirements, and workflow processes to develop new or modify existing electronic medical records systems.
- Provided technical support for the installation, configuration, maintenance, troubleshooting, and upgrading of EMR systems.
- Assisted in designing documents such as data dictionaries, system flow diagrams, process maps and other technical documents.
EMR Consultant
ProHealth Care
Hartford, CT
02.2024 - 02.2024
- Conducted workflow analysis sessions to identify opportunities for process improvement within existing Epic modules.
- Assisted in troubleshooting application issues reported by users during testing and go-live phases.
- Facilitated end user training sessions to ensure successful adoption of new systems or upgrades.
- Resolved escalated issues reported by customers in a timely manner.
- Provided ongoing support for application users including answering questions, resolving problems or providing guidance on how best to utilize the system.
Clinical Data Abstractor
CSI Companies
08.2023 - 11.2023
- Researched medical histories to determine if additional information is needed for abstraction purposes.
- Assisted in creating new databases by entering basic demographic information into system software.
- Generated reports on various aspects of the collected clinical data as requested by management team.
- Provided feedback on any discrepancies or errors identified while abstracting clinical data.
- Reconciled discrepancies between source documents and electronic health record systems.
EMR Consultant
OptumCare
West New York, NJ
10.2023 - 10.2023
- Assisted in troubleshooting application issues reported by users during testing and go-live phases.
- Supported post-implementation activities such as data migration, report writing and system maintenance tasks.
- Analyzed customer data to identify trends or patterns related to usage of Epic applications.
- Participated in design reviews for new features or functions within Epic applications.
- Worked closely with other departments to coordinate software updates or hardware installations needed for successful implementations.
- Assisted report and interface development to improve project planning, design and analysis.
- Provided technical and clinical consultations to establish client recommendations.
Epic Consultant
Trinity Health
Fresno, CA
08.2023 - 09.2023
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Evaluated software or hardware to recommend improvements or upgrades.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
EMR Consultant
Mass General
Boston, MA
09.2023 - 09.2023
- Conducted workflow analysis sessions to identify opportunities for process improvement within existing Epic modules.
- Analyzed user requirements and developed system solutions that met customer needs.
- Collaborated with stakeholders to define business requirements, develop system designs and determine implementation strategies.
- Documented configuration changes as part of the implementation processes.
EMR Lead Manager
Mass General
Boston , MA
06.2023 - 07.2023
- Monitored staff performance and addressed issues.
- Assisted report and interface development to improve project planning, design and analysis.
- Provided technical and clinical consultations to establish client recommendations.
- Analyzed and identified customer issue root causes by developing and implementing tools and training resources to address.
- Lent application configuration, security and programming services for organizing and planning information systems.
EMR Trainer
OU Health
Oklahoma City, OK
03.2023 - 07.2023
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Designed and developed training materials for new employees in the organization.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Assisted with the development of online learning modules for remote learners.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
EMR Consultant
AdventHealth
Calhoun, TN
03.2023 - 03.2023
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
EMR Consultant
AdventHealth
Tampa, FL
12.2022 - 12.2022
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Oversaw the daily performance of computer systems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Inspected equipment and read order sheets to prepare for delivery to users.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
Epic Consultant
Trinty Healthcare
10.2022 - 11.2022
- Maintained positive working relationship with fellow staff and management.
- Evaluated software or hardware to recommend improvements or upgrades.
- Provided proper support to staff
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
EMR Consultant
Evergreen Hospital
Seattle, WA
09.2022 - 10.2022
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Conducted workflow analysis, space design or cost comparison analysis.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Modified and customized commercial programs for internal needs.
EMR TRAINER
Atrium Healthcare
Charlotte, NC
08.2022 - 09.2022
- Designed and developed training materials for new employees in the organization.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
EMR Consultant
AdventHealth
Orlando, FL
07.2022 - 08.2022
- Guided Physicians on how to create procedural, Standard and Simple Notes
- Assisted Clinicians to set up and utilize Smart Tools, SmartText, and Smart Phrases
- Guided and assisted Nurses on the use of Admission, Transfer and Discharge navigators
- Assisted Physicians with E-prescribing, CPOE and medication reconciliation
- Provided support on how manage their patients chart, MAR, orders, MDs, medications, ED summary, flow sheet doc, MAR summary
Clinical Data Abstractor
UnitedHealthcare
01.2022 - 06.2022
- Determined and implemented techniques to improve medical records retrieval process.
- Purged inactive files and destroyed obsolete files following procedures.
- Set up patient charts and documented information in various company software.
- Mentored junior team members and managed employee relationships.
- Conducted data analysis to prepare forecasts and identify trends.
Epic ATE Support Specialist
Urgent Care Extra
Orange City, FL
03.2022 - 03.2022
- Assisting Physicians with clinical documentation on the ASAP hyperspace, signing in in ED Tracker, assigning relationship, reviewing chief complains and triage notes, placing quick orders, utilizing Order sets, building/managing of Smart phrases and Smart text, and setting up their preference lists.
- Providing At-The-Elbow support to physicians in effortlessly creating and reconciling orders (medications, labs, and procedures).
- Assisting in troubleshooting hardware and software issues for end-users.
Epic Consultant
Prisma Health
, SC
02.2021 - 03.2021
- Reviewed, analyzed and evaluated systems to maintain project efficiency.
- Lent application configuration, security and programming services for organizing and planning information systems.
- Maintained compliance with internal and external expectations using knowledge of case management and order standards.
- Maintained positive working relationship with fellow staff and management.
EMR Consultant
Advent Health Hospital
Davenport, FL
07.2020 - 08.2020
- Continuous rounding throughout site/location assigned.
- Provides direct at-the-elbow support to Superusers and Endorsers.
- Responsible for triage, resolving & contacting end-user for any incidents assigned to their respective areas.
- Responsible for documenting follow-up and resolutions for all incidents.
- Provides regular updates to Issue Coordinator on high priority incidents.
- Floated through supporting the tech and escalating tickets to the command center
- Assisted physician on how to navigate through their daily workflow.
EMR Consultant
Optimum HIT
San Joaquin, CA
02.2018 - 03.2018
- Developed comprehensive training plans tailored to the needs of each user or department.
- Conducted user training and provided technical support for various Cerner applications.
- Created workflows that streamlined operations by automating manual processes within the organization's Cerner system environment.
- Collected, recorded and analyzed data related to nursing care of patients.
- Used informatics science to design and implement health information technology applications, resolving clinical or health care administrative problems.
Education
Bachelor of Arts -
UNIVERSITY OF NORTH TEXAS
Skills
- Project Manager
- Hardware and software repair
- Data Abstraction
- EMR TRAINER
- Meditech and Athena
- EPIC, ASAP, AMB, BEAKER, BEACON, CLINDOC, CPOE, CADENCE, CUPID, RADIANT, STORK
- CERNER, POWERCHART, CPOE, FIRSTNET
Certification
- PMP - Project management institute
- PSM - Professional Scrum Master
- SAFe
Timeline
EMR Consultant
HCA
01.2026 - 01.2026
EMR Consultant
Northwell Health
11.2025 - 11.2025
EMR Consultant
HCA
10.2025 - 10.2025
EMR Consultant
Intermountain
09.2025 - 10.2025
Epic Consultant
HealthRise
07.2025 - 07.2025
Epic Zone Lead
HealthRise
05.2025 - 06.2025
EMR Consultant
Christus Santa Rosa Hospital
02.2025 - 03.2025
EMR Consultant
Memorial Sloan Kettering Hospital
01.2025 - 02.2025
Epic Consultant
Optum
12.2024 - 12.2024
EMR Consultant
Saint Francis Hospital
11.2024 - 11.2024
Zone Coordinator
West Tennessee Healthcare
10.2024 - 10.2024
EMR Consultant
Methodist Le Bonheur Hospital
10.2024 - 10.2024
EMR Consultant
Montefiore Hospital
07.2024 - 08.2024
EMR Consultant
Boston Children's Hospital
05.2024 - 06.2024
Cerner Consultant
Archbold Medical Center
05.2024 - 05.2024
EMR Consultant
Christus Health
03.2024 - 03.2024
EMR Consultant
ProHealth Care
02.2024 - 02.2024
EMR Consultant
OptumCare
10.2023 - 10.2023
EMR Consultant
Mass General
09.2023 - 09.2023
Epic Consultant
Trinity Health
08.2023 - 09.2023
Clinical Data Abstractor
CSI Companies
08.2023 - 11.2023
EMR Lead Manager
Mass General
06.2023 - 07.2023
EMR Consultant
AdventHealth
03.2023 - 03.2023
EMR Trainer
OU Health
03.2023 - 07.2023
EMR Consultant
AdventHealth
12.2022 - 12.2022
Epic Consultant
Trinty Healthcare
10.2022 - 11.2022
EMR Consultant
Evergreen Hospital
09.2022 - 10.2022
EMR TRAINER
Atrium Healthcare
08.2022 - 09.2022
EMR Consultant
AdventHealth
07.2022 - 08.2022
Epic ATE Support Specialist
Urgent Care Extra
03.2022 - 03.2022
Clinical Data Abstractor
UnitedHealthcare
01.2022 - 06.2022
Epic Consultant
Prisma Health
02.2021 - 03.2021
EMR Consultant
Advent Health Hospital
07.2020 - 08.2020
EMR Consultant
Optimum HIT
02.2018 - 03.2018
Bachelor of Arts -
UNIVERSITY OF NORTH TEXAS