TORI D. NANCE
Atlanta
Summary
Accomplished EMR Specialist with over a decade of experience in electronic medical records (EMR) implementation, optimization, and training across healthcare organizations. Adapt at leading EMR rollouts, system integrations, and workflow enhancements to improve patient care, compliance, and operational efficiency. Skilled in training healthcare professionals, collaborating with IT teams, and ensuring seamless transitions to digital systems.
Overview
9
9
years of professional experience
Work History
EMR Consultant
Beacon Dowagiac
01.2026 - 02.2026
- Supported clinical and operational end users during a system-wide Cerner upgrade, ensuring smooth transition and minimal workflow disruption.
- Provided at-the-elbow support to physicians, nurses, and ancillary staff during go-live and stabilization.
- Submitted and tracked tickets for hardware replacements, access issues, and system enhancements in collaboration with IT teams.
- Educated clinical staff on new features and functionality to ensure alignment between existing workflows and upgraded system capabilities.
- Acted as liaison between clinical teams and technical teams to resolve issues efficiently.
- Assisted with troubleshooting, system navigation guidance, and real-time problem resolution.
Credentialed Trainer
UPMC
12.2025 - 02.2026
- Delivered remote go-live support for surgical and ambulatory teams.
- Delivered instructor-led and virtual training sessions to physicians, nurses, and ancillary staff for Epic OpTime.
- Assisted with curriculum updates to reflect system enhancements.
- Served as backup Credentialed Trainer, stepping in to facilitate classes across multiple specialties to maintain training continuity and project readiness.
Intermountain Health
09.2025 - 11.2025
- Supported enterprise EMR transition from Cerner to Epic, assisting clinical and operational teams during system conversion and go-live.
- Delivered one-on-one training and personalized workflow guidance to providers to ensure adoption and confidence in the new Epic system.
- Assisted with user access, login support, and personalization.
- Provided at-the-elbow support during go-live and stabilization phases.
- Troubleshoot hardware such as barcode scanners, label printers, and workstation printers to minimize clinical disruption.
- McKay-Dee Hospital
Strategic Integration Analyst
Ascension St. Vincent Heart Center
03.2024 - 04.2025
- Lead EMR implementation and workflow customization to optimize clinical operations and efficiency.
- Develop comprehensive training programs to ensure end-user proficiency and seamless EMR adoption.
- Collaborate with healthcare providers, IT teams, and stakeholders to align technology with organizational goals.
- Monitor system effectiveness, troubleshoot issues, and provide continuous process improvement strategies.
- Lead end-to-end implementation of Censitrac surgical instrument tracking across perioperative and hospital departments.
- Assess, document, and optimize current-state and future-state surgical instrument workflows, identifying process gaps and operational risks.
- Coordinate technical integration between Censitrac and EMR systems, ensuring seamless data flow and instrument traceability.
- Partner with OR leadership, Sterile Processing, IT teams, vendors, and project sponsors to define requirements, manage timelines, and resolve issues.
- Oversee on-site validation, testing, user acceptance testing (UAT), and go-live support during rollout phases.
- Develop and deliver role-based training to clinical and operational staff to ensure adoption and sustained system use.
- Monitor post-implementation performance, troubleshoot workflow/system issues, and drive continuous improvement initiatives.
- Communicate project status, milestones, risks, and outcomes to leadership and executive stakeholders.
EMR Consultant & Activation Specialist
Various Consulting Firms
09.2022 - 01.2023
- Provided go-live support, troubleshooting, and end-user training for multiple hospital EMR implementations.
- Assisted healthcare professionals in transitioning from paper-based to digital record systems.
- Conducted workflow assessments and system enhancements, optimizing efficiency and compliance.
- Developed technical documentation, SOPs, and EMR best practices to enhance usability and regulatory adherence.
Federal Learning Trainer/EMR Consultant
Veteran Affairs (VA)
12.2019 - 01.2022
- Led EMR training programs for military healthcare personnel and VA staff on Oracle Cerner EHR (MHS Genesis).
- Designed custom training materials, including e-learning modules and competency assessments.
- Conducted system audits, compliance reviews, and risk assessments to improve data integrity and security.
- Provided ongoing support to healthcare teams, ensuring effective EMR utilization and workflow optimization.
Federal Learning Trainer/EMR Consultant
Department of Defense (DoD)
06.2017 - 08.2021
- Led EMR training programs for military healthcare personnel and VA staff on Oracle Cerner EHR (MHS Genesis).
- Designed custom training materials, including e-learning modules and competency assessments.
- Conducted system audits, compliance reviews, and risk assessments to improve data integrity and security.
- Provided ongoing support to healthcare teams, ensuring effective EMR utilization and workflow optimization.
Education
B.S. - Mass Communications, Public Relations, Marketing Minor
University of West Georgia
Carrollton, GASkills
- Project Management
- Healthcare IT & Compliance
- Process Improvement
- Leadership & Collaboration
- EMR Systems
- Training & Development
Additional Information
Willing to relocate or travel for project assignments., References available upon request.
Memberships And Volunteering
- Member, Healthcare Information and Management Systems Society (HIMSS)
- Volunteer, Community Health & IT Initiatives
- Speaker & Contributor, Healthcare IT Conferences & Industry Panels
Certifications And Education
- Certified Cerner Millennium EHR Specialist (Ambulatory & Inpatient)
- ScrumMaster Certification (LinkedIn)
- Project Management Foundation (LinkedIn)
- B.S. in Mass Communications (Public Relations, Marketing Minor), University of West Georgia, Carrollton, GA
- OpTime/Anesthesia credentialed trainer
Timeline
EMR Consultant
Beacon Dowagiac
01.2026 - 02.2026
Credentialed Trainer
UPMC
12.2025 - 02.2026
Intermountain Health
09.2025 - 11.2025
Strategic Integration Analyst
Ascension St. Vincent Heart Center
03.2024 - 04.2025
EMR Consultant & Activation Specialist
Various Consulting Firms
09.2022 - 01.2023
Federal Learning Trainer/EMR Consultant
Veteran Affairs (VA)
12.2019 - 01.2022
Federal Learning Trainer/EMR Consultant
Department of Defense (DoD)
06.2017 - 08.2021
B.S. - Mass Communications, Public Relations, Marketing Minor
University of West Georgia