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Shannon Robles
Jefferson,OH
Summary
Progressive EMR consultant with extensive experience in implementing and optimizing EMR systems. Demonstrated success in training clinical staff, enhancing workflows, and resolving technical issues, leading to improved data accessibility and operational effectiveness. Committed to fostering collaboration to facilitate system adoption and drive efficiency. Seeking opportunities to leverage expertise while embracing new challenges.
Overview
1
1
Certificate
15
15
years of professional experience
Work History
EMR Consultant
Independent
Various, Various
06.2011 - Current
- Supported full life-cycle implementations of Epic modules, including Grand Central, Clindoc, Ambulatory, Cadence, EpicCare, Optime, Orders, and Prelude.
- Conducted comprehensive training for front office clinical staff and physicians on EMR system usage and scanning.
- Completed over 80 successful go-lives to enhance operational efficiency.
- Created and modified custom reports and queries for clinicians, improving data accessibility.
- Redesigned workflows to maximize efficiency in clinical processes.
- Collaborated with IT and Command Center to identify and resolve technical issues.
- Facilitated integration between EMR systems and healthcare applications through collaboration with IT departments.
- Abstracted charts from legacy systems to new systems, ensuring data integrity.
Call Center Patient Service Specialist
Cleveland Clinic Call Center
Solon, USA
10.2018 - 12.2018
- Coordinated clinic-wide resources and scheduling to streamline patient access to care.
- Managed high-pressure call center inquiries, providing timely and accurate responses to improve patient satisfaction.
- Scheduled appointments and verified insurance coverage to optimize service accessibility.
- Utilized electronic health record software to manage patient records efficiently.
Education
Computerized Office Technology And Accounting Technology - Information And Communication Technology
10-2000
Some College (No Degree) - Medical Assisting And Phlebotomy
Certified Medical Assistant -
Certified Phlebotomy Technician -
Skills
- Certified medical assistant
- Microsoft Office proficiency
- EMR implementation and support
- Data abstraction and charting
- Workflow redesign
- User training
- Patient scheduling and management
- Telehealth coordination
- Remote troubleshooting
- Customer service excellence
- Attention to detail
- Issue resolution with Remedy
- Time management under pressure
- Critical thinking skills
- Team collaboration
- Professional demeanor and empathy
- Cross-department communication
- HIPAA compliance practices
- Project management expertise
- System documentation skills
- Self-management capabilities
- Training development and optimization
Certification
- Certified Medical Assistant
- Certified in Phlebotomy
- Certificate of Office Technology and Accounting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Patient Service Specialist - Cleveland Clinic Call Center
10.2018 - 12.2018
EMR Consultant - Independent
06.2011 - Current
Ashtabula Joint Vocational School - Computerized Office Technology And Accounting Technology, Information And Communication Technology
Sanford-Brown College - Some College (No Degree), Medical Assisting And Phlebotomy
American Association of Medical Assistants - Certified Medical Assistant,
International Academy of Phlebotomy Sciences - Certified Phlebotomy Technician,