Tracy L. Miano
Louisville
Summary
Dedicated Medical Software Trainer experienced in developing engaging learning experiences for diverse audiences. Delivered impactful training through hands-on support and workflow analysis, ensuring best practices in medical software utilization. Demonstrated proficiency with Altera/Allscripts and GE Centricity, contributing to effective EHR implementation and user adoption.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Contract Consultant - Clinical Systems Trainer
EHR Concepts
Statesville
11.2019 - 02.2026
- Supported Intermountain Health (NV) with Epic implementation and new hire training.
- Facilitated TouchWorks v22 training, providing ongoing support to ensure effective system use for Intermountain Health clients.
- Implemented TouchWorks v19 and PM solutions for Optum (AZ), ensuring ongoing support.
- Delivered onsite and remote training to enhance user proficiency for diverse clients.
Clinical Systems Trainer
DaVita Medical Group/ HealthCare Partners
St. Petersburg
12.2011 - 11.2019
- Conducted training sessions for new hires on Touchworks, GE-IDX, and Scan applications to ensure effective onboarding.
- Offered subject matter expertise and on-site support during project implementations to facilitate smooth integration.
- Collaborated with Information Services and practice managers to analyze workflows for efficiency improvements.
- Developed lesson plans and assessments, maintaining training records to track and enhance learner progress.
Clinical Systems Trainer
Tek Systems
Las Vegas
06.2011 - 12.2011
- Developed and delivered training programs on healthcare software systems.
- Delivered consulting services to HealthCare Partners, focusing on clinical systems training and user support
- Collaborated with departments to assess training needs and create relevant content.
- Facilitated workshops to enhance staff understanding of operational procedures.
Clinical Practice Manager
Western Regional Center for Brain and Spine Surgery
Las Vegas
10.2009 - 12.2010
- Coordinated clinical office functions across two locations, overseeing human resources for 20 employees.
- Developed workflow improvements to effectively manage increased responsibilities during staff reductions.
- Implemented policies and controls to optimize office expenditures related to employee schedules and supplies.
- Standardized ordering procedures to enhance efficiency and reduce costs.
Patient Care Senior Coordinator
Southwest Medical Associates – Urgent Care
Las Vegas
07.2003 - 10.2009
- Supervised unit clerks across five urgent care locations and treatment center, ensuring smooth operations and effective patient support.
- Managed staff compliance and developed processes to enhance patient relations and care delivery.
- Served as primary liaison between specialty departments and case management, facilitating communication and coordination of patient care.
- Assisted medical staff with clinical care, including triage and minor procedures.
- Maintained subject matter expert status for EMR (Allscripts – TouchWorks).
- Conducted initial implementation, troubleshooting, and training on EMR systems.
- Reported directly to urgent care director and satellite RN managers.
- Recognized as Employee of the Year in 2007 for consistently exceeding expectations and receiving nine 'on the spot' awards.
Medical Assistant (MA)
Sun City Medical Group - Geriatrics/Internal Medicine
Las Vegas
09.1999 - 05.2003
- Conducted clinical tasks, including vital signs assessment and patient preparation for exams, to facilitate effective diagnosis and treatment.
- Conducted venipuncture and provided medication administration to support patient treatment.
- Executed administrative and clinical responsibilities under physician supervision to support patient care.
- Scheduled appointments and maintained accurate medical records and billing information to ensure seamless patient flow.
Medical Assistant (MA)
Dr. David Aberman, Obstetrics and Gynecology
Las Vegas
11.1994 - 12.1995
- Conducted dilation and curettage, biopsy, amniocentesis, injections, and venipuncture.
- Assisted with office procedures, including routine gynecological exams and colposcopy, ensuring patient comfort and safety.
- Counseled patients on pregnancy concerns and lab results to support informed decision-making.
- Scheduled appointments and coordinated hospital surgeries and obstetric deliveries to optimize patient flow and resource allocation.
Medical Assistant (MA)
Dr. Neil Bentley, General Practice
Las Vegas
03.1990 - 02.1993
- Conducted in-house laboratory testing, including complete blood counts and differential analysis, to assist in patient diagnosis.
- Performed and developed patient X-ray examinations, enhancing diagnostic accuracy and contributing to effective treatment plans.
- Maintained laboratory and radiological quality control and proficiency testing standards to ensure compliance and reliability of testing processes.
- Assisted with in-office surgical procedures utilizing sterile techniques and autoclave processes.
Education
2 Years of College or a Technical or Vocational School - Healthcare Management
Clark County Community College
Las Vegas, NVVocational School Certificate - Phlebotomy
PIMA Medical Institute
Las Vegas, NVVocational School Certificate - Medical Assistant
Canterbury Career Schools
Las Vegas, NVHigh School Diploma - General High School
Monrovia High School
Monrovia, CASkills
- EHR implementation support
- EHR process development
- Workflow analysis
- Clinical expertise
- Medical records management
- Certified medical assistant
- National phlebotomy certification
- Classroom and remote training
- Staff development
- Team building and leadership
- Medical office management
- Customer service excellence
Certification
- Notary Public, State of Nevada, 06/01/10, 03/01/11
- RPT - Registered Phlebotomy Technician, American Medical Technologists, 07/01/07, 01/01/10
References
Available on Request
Employment Objective
Seeking a medical software training and development position, with a competitive and results-driven company, which encourages the opportunity to create an amazing learning experience for each learner while exceeding expectations and building relationships.
Timeline
Contract Consultant - Clinical Systems Trainer
EHR Concepts
11.2019 - 02.2026
Clinical Systems Trainer
DaVita Medical Group/ HealthCare Partners
12.2011 - 11.2019
Clinical Systems Trainer
Tek Systems
06.2011 - 12.2011
Clinical Practice Manager
Western Regional Center for Brain and Spine Surgery
10.2009 - 12.2010
Patient Care Senior Coordinator
Southwest Medical Associates – Urgent Care
07.2003 - 10.2009
Medical Assistant (MA)
Sun City Medical Group - Geriatrics/Internal Medicine
09.1999 - 05.2003
Medical Assistant (MA)
Dr. David Aberman, Obstetrics and Gynecology
11.1994 - 12.1995
Medical Assistant (MA)
Dr. Neil Bentley, General Practice
03.1990 - 02.1993
2 Years of College or a Technical or Vocational School - Healthcare Management
Clark County Community College
Vocational School Certificate - Phlebotomy
PIMA Medical Institute
Vocational School Certificate - Medical Assistant
Canterbury Career Schools
High School Diploma - General High School
Monrovia High School