Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Alex Fambrough

Gulf Breeze,FL

Summary

Resourceful Managed Repair Representative known for high productivity and efficient task completion. Specialize in claims processing, customer service excellence, and conflict resolution. Excel in communication, problem-solving, and time management to deliver outstanding support in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Manage repair representative

Progressive
Gulf Breeze, FL
11.2005 - Current
  • Researched complex technical issues related to product defects or malfunctions.
  • Provided customer service support to customers regarding repair and maintenance inquiries.
  • Analyzed product failures and determined appropriate repair actions.
  • Assessed repair needs and estimated costs to facilitate efficient service delivery.
  • Calculated repair estimates, maintaining precision and client trust.
  • Calculated repair estimates to streamline service delivery and optimize client resources.
  • Directed repair representatives, enhancing management and operational efficiency.

Service Manager

Kia Motors
Huntsville, AL
01.2001 - 11.2004
  • Provided technical support for hardware and software issues experienced by customers.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Reviewed customer billing statements for accuracy prior to release.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.

Automotive Technician

Honda
Huntsville, AL
12.1997 - 10.2000
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.

Automotive Technician

Nissan
Huntsville, Alabama
01.1995 - 10.1997
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Performed comprehensive mechanical diagnostics and repairs to ensure optimal vehicle performance.
  • Provided comprehensive estimates for recommended repair services.
  • Utilized technical expertise to troubleshoot and resolve complex mechanical problems in vehicles.
  • Executed comprehensive mechanical inspections and repairs, enhancing vehicle reliability.

Education

Certificate - Automotive Mechanical And Body Repair

Nashville Auto Diesel College
Nashville, TN
01.1993 - 12.1994

Computer And Information Sciences

University of Alabama At Huntsville
Huntsville, AL
07.2025 - 01.1994

Skills

  • Technical troubleshooting
  • Repair estimation
  • Customer service
  • Parts management
  • Vehicle inspection
  • Service coordination
  • Warranty processing
  • Problem solving
  • Conflict resolution
  • Team leadership
  • Professionalism and ethics
  • Industry awareness

Affiliations

  • Automotive enthusiast
  • Computer building
  • Model building
  • Interest in real estate
  • Family activities
  • Camping

References

References available upon request.

Timeline

Computer And Information Sciences

University of Alabama At Huntsville
07.2025 - 01.1994

Manage repair representative

Progressive
11.2005 - Current

Service Manager

Kia Motors
01.2001 - 11.2004

Automotive Technician

Honda
12.1997 - 10.2000

Automotive Technician

Nissan
01.1995 - 10.1997

Certificate - Automotive Mechanical And Body Repair

Nashville Auto Diesel College
01.1993 - 12.1994

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