SRIDHIVYA IYENGAR
Houston
Summary
Results-driven program management professional with extensive experience in overseeing cross-functional teams, managing key projects, and driving business initiatives. Skilled in analyzing program opportunities, developing innovative solutions, and implementing strategies to achieve organizational goals. Proven ability to manage competing priorities, resolve challenges, and deliver measurable outcomes. Adept at building and maintaining strong relationships with stakeholders, vendors, and clients. Exceptional communicator with expertise in strategic planning, process optimization, and program execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manage Repair Representative
Progressive Insurance
01.2018 - Current
- Developed and proposed actionable strategies to enhance the effectiveness of the managed repair program.
- Repeatedly served as an interim supervisor to manage any escalated clients to enhance operational efficacy.
- Effectively managed multiple body shops concurrently, ensuring compliance with industry standards, optimal efficiency, and the implementation of cost-effective strategies.
- Analyzed and identified problem areas, prepared detailed reports outlining key challenges, and developed targeted strategies to drive improvements and enhance overall performance.
- Collaborated with supervisors to design, develop, and implement comprehensive training strategies and onboarding processes for new hires, ensuring a smooth integration and alignment with company standards.
Service Advisor / Customer Service Representative
Sterling Auto Body/Service King
01.2011 - 01.2018
- Provided repair procedure quotes and advised clients on insurance-approved services
- Delivered customer service excellence by resolving queries and negotiating workflows
- Led cross-functional teams in fast-paced environments to achieve operational goals
- Mentored new employees, enhancing team capabilities and customer engagement
- Streamlined operations by identifying improvement areas and proposing solutions
Education
Bachelor of Arts - Philosophy
University of Houston-Downtown
Houston, TX05-2020
Skills
- MS Office Suite
- Estimating software: CCC, Mitchells, and Pathways
- Project Management
- Process Improvement
- Problem Solving
- Conflict Resolution
- Program Development and Execution
- Team Development and Coaching
Certification
Licensed Adjuster, Texas
Timeline
Manage Repair Representative
Progressive Insurance
01.2018 - Current
Service Advisor / Customer Service Representative
Sterling Auto Body/Service King
01.2011 - 01.2018
Licensed Adjuster, Texas
Bachelor of Arts - Philosophy
University of Houston-Downtown
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