REYNALDO CONDE
Bronx,NY
Summary
Seasoned Auto Damage Appraiser skilled in evaluating and documenting damage to vehicles. Offering strong customer service skills, superior work ethic and detail-oriented and organized nature. Talented communicator and negotiator seeking challenging new role with room for growth.
Overview
14
14
years of professional experience
Work History
Manage Repair Representative
Progressive
New Hyde Park, NY
09.2023 - Current
- Provided exceptional support to policyholders during times of crisis, empathetically guiding them through the claims process from start to finish.
- Enhanced team productivity by providing training on best practices in claim management and customer service.
- Facilitated smooth communication among all parties involved in the repair process, resulting in fewer delays and misunderstandings.
- Implemented measures to prevent fraud by verifying contractor invoices against agreed-upon estimates and scope of work documentation before authorizing payments.
- Maintained an up-to-date knowledge of industry trends, regulations, and best practices in managed repairs to ensure ongoing excellence in service delivery.
- Collaborated with other departments such as claims, underwriting, and siu to ensure seamless coordination during the entire repair process.
- Took photographs and wrote detailed summaries to document damage
- Used strong communication skills to negotiate final damage estimates and shop repair costs
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation
- Documented vehicle damage and condition by taking meticulous notes and photographs
- Appraised wide range of vehicles, including vans, light trucks, motorcycles and passenger cars
Independent Contractor
Independant
04.2020 - 09.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Took photographs and wrote detailed summaries to document damage
- Used strong communication skills to negotiate final damage estimates and shop repair costs
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation
- Documented vehicle damage and condition by taking meticulous notes and photographs
- Appraised wide range of vehicles, including vans, light trucks, motorcycles and passenger cars
AUTO DAMAGE APPRAISER
State Farm
08.2016 - 04.2020
- Took photographs and wrote detailed summaries to document damage
- Used strong communication skills to negotiate final damage estimates and shop repair costs
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation
- Documented vehicle damage and condition by taking meticulous notes and photographs
- Appraised wide range of vehicles, including vans, light trucks, motorcycles and passenger cars
AUTO DAMAGE ADJUSTER
GEICO
09.2011 - 08.2016
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation
- Documented vehicle damage and condition by taking meticulous notes and photographs
- Appraised wide range of vehicles, including vans, light trucks, motorcycles and passenger cars
Skills
- Complex claims experience
- Total loss understanding
- Repair negotiations
- Appraisal writing
- Damage estimation
- Vehicle inspections
- Customer support and assistance
Ssn
134-793-14381
Timeline
Manage Repair Representative
Progressive
09.2023 - Current
Independent Contractor
Independant
04.2020 - 09.2023
AUTO DAMAGE APPRAISER
State Farm
08.2016 - 04.2020
AUTO DAMAGE ADJUSTER
GEICO
09.2011 - 08.2016