Eric Fullum
Little River,SC
Summary
Seasoned Auto Damage Appraiser skilled in evaluating and documenting damage to vehicles. Offering strong customer service skills, superior work ethic and detail-oriented and organized nature. Talented communicator and negotiator seeking challenging new role with room for growth.
Overview
28
28
years of professional experience
5
5
License
Work History
National Auto Repair Coordinator-Virtual
Travelers Insurance
Wyomissing, PA
01.2024 - 01.2025
- Ensured accuracy in estimates at 54 Direct Repair Facilities operating in NY and NJ.
- Coordinated with body shops and repair professionals to validate repair costs and methods.
- Prepared comprehensive repair and total loss assessments across all states, ensuring compliance with legal requirements.
- Facilitated settlement agreements between claimants and insurers to secure equitable outcomes.
International Auto Repair Coordinator-Virtual
Travelers Insurance
Wyomissing, PA
07.2020 - 02.2024
- Collaborated with a compact team to review estimates from Direct Repair Facilities in Canada and Ireland.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Ensured compliance with safety regulations during all repair operations.
- Assisted in responding to customer inquiries and complaints concerning repair services.
Auto Damage Field Appraiser
Travelers Insurance
Myrtle Beach, SC
09.2012 - 07.2020
- Appraised various vehicles, including vans, light trucks, and commercial vehicles.
- Communicated directly with customers regarding their repair estimates, and any additional information the insurance company needed.
- Calculate damage and claim values with the estimating system, CCC.
- Conducted inspections in various ways: in-person, reviewed shop estimates, and virtual photo inspections.
- Member of the National Catastrophe - Auto Division.
- Visited policyholders to investigate vehicle damage occurring during widespread catastrophes and natural disasters.
Auto Damage Field Appraiser
Progressive Insurance
Eugene, OR
08.2011 - 09.2012
- Responsible for completing all estimates at Progressive’ Insurances Direct Repair Facilities which accounted for 50-60% of all reported claims in Eugene, OR area
- Responsible for overseeing repairs through completion of all vehicles at 10 of Progressive’s Direct Repair Facilities in Eugene, OR area
- Calculated damage and claim values with Mitchells software
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
Body Shop Estimator
Beach Ford
Myrtle Beach, SC
07.2010 - 07.2011
- Responsible for completing all estimates for insurance company direct repair programs and self-pay customers.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Auto Body Shop Owner/Manager
Lavin Collision Center
Myrtle Beach, SC
02.2005 - 02.2010
- Conducted thorough inspections to assess conditions.
- Assessed the quality of all shop work to maintain a solid reputation and high customer satisfaction.
- Directed a 10-person team of repair and refinishing professionals.
- Boosted sales growth from approximately $200k annually to more than $2.4 million through effective cultivation of relationships with the insurance industry and local vendors.
- Increased Direct Repair Program participation by 300%.
Auto Damage Field Appraiser
Travelers Insurance
Myrtle Beach, SC
12.2004 - 02.2005
- Appraised wide range of vehicles, including vans, light trucks and passenger cars.
- Communicated directly with customers regarding their repair estimates, and any additional information the insurance company needed.
- Calculate damage and claim values with the estimating system, CCC.
Auto Damage Appraiser
Progressive Insurance
Youngstown, OH
10.1996 - 12.2004
- Responsible for completing estimates at Progressive’ Insurances Direct Repair Facilities which accounted for 60-70% of all reported claims in Youngstown area
- Responsible for overseeing repairs through completion of all vehicles at Progressive’s 8 Direct Repair Facilities in the Youngstown area
- Member of National Catastrophe Team for 8 years and responded to 4 hurricane “calls” during 2005
- Hurricane Katrina Call-promoted to Drive -In Site Leader supervising 20 employees
- Cross trained for "special lines claims"-mobile home, travel trailers, motor cycles.
Education
Bachelor of Science - Criminal Justice
West Liberty University
West Liberty, WV12.1988
Skills
- Appraisal writing
- Complex claims experience
- Skilled in Repair Negotiations
- Total Loss Analysis
- Automotive Body Repair Expertise
- Project Planning
- Strategic Partnership Development
- Effective Communication Skills
Certification
- Licensed in appraiser in SC,NC,NY,DE,CA
Timeline
National Auto Repair Coordinator-Virtual
Travelers Insurance
01.2024 - 01.2025
International Auto Repair Coordinator-Virtual
Travelers Insurance
07.2020 - 02.2024
Auto Damage Field Appraiser
Travelers Insurance
09.2012 - 07.2020
Auto Damage Field Appraiser
Progressive Insurance
08.2011 - 09.2012
Body Shop Estimator
Beach Ford
07.2010 - 07.2011
Auto Body Shop Owner/Manager
Lavin Collision Center
02.2005 - 02.2010
Auto Damage Field Appraiser
Travelers Insurance
12.2004 - 02.2005
Auto Damage Appraiser
Progressive Insurance
10.1996 - 12.2004
Bachelor of Science - Criminal Justice
West Liberty University
- Licensed in appraiser in SC,NC,NY,DE,CA
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