Alexandria Fletcher
Naples,Fl
Summary
Accomplished Multi-tasking Assistant Manager well-known for creating positive workplace culture and high-performing teams. I am a motivated, organized, responsible, and a dependable candidate who is dedicated to being successful. Also well-versed in sales, personnel management, accounting and inventory management. My willingness to take on added responsibilities to meet team goals and my friendly outgoing personality would be a great asset to your team and your business.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Circle K
Naples
01.2021 - Current
- Work independently or with a Supervised team efficiently to meet performance, quality and service expectations.
- Utilize and proficiently operate handheld scanners and Radiant.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Service Manager
Chipotle
Naples
01.2019 - 07.2020
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Responsible for a variety of roles, being a cooking, prepping the food, washing dishes & working the line.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier/Assistant Store Manager
7-11 Convenience Store
Naples
07.2012 - 01.2020
- Opening/Closing location and monitored shifts to uphold successful operations strategies and maximize business success.
- Store orders ( PDI )
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Shift Leader
McAlister’s Deli
01.2016 - 01.2017
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Assistant Manager
Dukin Donuts
01.2015 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Ensured cooking staff stayed in accordance with OSHA standards
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Naples High School
Naples, FL05.2007
Skills
- Business Planning
- Time Management
- Staff Training
- Staff Management
- Opening/Closing Oversight
- Training and Development
- Money Handling
- Employee Performance Evaluations
- Hiring and Training
- Merchandising
- Data and Trend Forecasting
- Microsoft Office Expertise
Certification
ServSafe (2024)
Timeline
Assistant Manager
Circle K
01.2021 - Current
Service Manager
Chipotle
01.2019 - 07.2020
Shift Leader
McAlister’s Deli
01.2016 - 01.2017
Assistant Manager
Dukin Donuts
01.2015 - 01.2016
Cashier/Assistant Store Manager
7-11 Convenience Store
07.2012 - 01.2020
Naples High School