Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alex Fontaine

Flower Mound,TX

Summary

Recent Business Management graduate from Utah State University with internship experience in CRM optimization, business process mapping and operational analysis. Built a solid foundation in data interpretation and visualization using Excel, Python (Pandas, Matplotlib) and Google Colab. Familiar with CRM and Cloud networks with a growing ability to support data-driven decisions and collaborate in team settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations & Technology Intern

Transitional Capital Partners / TexWin
04.2024 - 08.2024
  • Designed and optimized CRM workflows to improve tracking and internal communications
  • Conducted vendor research to support enterprise technology decisions and software implementation planning
  • Gained hands-on experience with process improvement, system integration, and internal documentation
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Operations Associate

Subway
06.2023 - 08.2023
  • Maintained stock levels and ensured compliance with sanitation and prep standards
  • Rotated across functional roles, demonstrating flexibility in task execution and team support
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.

Cashier & Inventory Associate

Walmart Corporation
06.2022 - 08.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Logistics & Customer Relations

DoorDash
05.2018 - Current
  • Executed over 920 delivery operations, independently optimizing routes and resolving real-time challenges
  • Maintained a customer satisfaction score of 4.9/5.0 through direct service communication
  • Applied data-driven decisions in high-volume, fast-paced logistics environments

Education

Bachelor of Science - Business Management, Economics Minor

Utah State University, Jon M. Huntsman School of Business
Logan, UT
12-2024

Skills

CRM workflow optimization and real-time support (HubSpot experience)

Foundational supply chain knowledge (Six Sigma principles)

Data interpretation and visualization using Excel, Python (Pandas, Matplotlib) and Google Colab

Understanding of cloud-based ecosystems and SaaS operations (Azure Fundamentals certified)

Operational planning and inventory management

Collaborative team engagement and professional communication

Prompt engineering for AI-driven business and data applications

Stakeholder alignment and support across functions

Growth-oriented mindset with a willingness to quickly adapt when needed

Certification

  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Azure Data Fundamentals (DP-900)
  • Microsoft Azure AI Fundamentals (AI-900)

Timeline

Operations & Technology Intern

Transitional Capital Partners / TexWin
04.2024 - 08.2024

Operations Associate

Subway
06.2023 - 08.2023

Cashier & Inventory Associate

Walmart Corporation
06.2022 - 08.2022

Logistics & Customer Relations

DoorDash
05.2018 - Current

Bachelor of Science - Business Management, Economics Minor

Utah State University, Jon M. Huntsman School of Business

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