Alex Fox
Columbus,OH
Summary
Strategic-thinking individual with experience leading successful teams with proven results maintaining and retaining large key account customers. Brings comprehensive knowledge of pharmaceutical industry and navigating customer needs in a challenging market.
Overview
11
11
years of professional experience
Work History
Director, Account Management, National Markets
Cardinal Health
05.2021 - Current
- Responsible for the onboarding and ongoing account management of a 16+ member co-op national account with annual revenue greater $6.5B
- Develop and maintain relationships with customer key stakeholders
- Lead team of strategic account managers focused on white glove customer support including pricing compliance, rebate eligibility, and other financial components of a given contract
- Understand financial models and monitor realized performance to ensure alignment with strategic goals
- Identify and communicate opportunities to optimize value
- Negotiate and execute contracts/agreements to align with strategic goals
- Create and deliver customer presentations
- Assist Account Executives with prospecting and responding to customer RFPs
Manager, Customer Contracting Center of Excellence
Cardinal Health
08.2019 - 05.2021
- Led team with responsibility of drafting agreements with annual revenue exceeding $100 billion dollars
- Responsible for contract lifecycle management tool (Conga)
- Manage end-to-end customer agreement contract process from contract draft to fully executed agreement
- Assist with high dollar Request for Proposals (RFP)
- Work with senior leaders to facilitate active negotiations
- Lead development of complex customer contracts
- Maintain positive relationships with internal clients, including but not limited to Sales, Operations, Legal, and Finance
- Identify and drive process improvement within team processes
- Ensure compliance with all required audit controls.
Manager, State Government Compliance
Cardinal Health
04.2015 - 08.2019
- Responsible for identifying and mitigating compliance risks for State Government contracting enterprise wide
- Led State Government customer technical RFP responses to include working cross functionally to ensure contractual terms are operational
- Responsible for customer relationships and day to day operations for a business unit with greater than $1 billion dollars in annual revenue
- Identified compliance gaps, consulted on solution, and saw through execution of mitigation plans
- Effectively communicated with, and led high level meetings with, executive level staff regarding status of identified risk and/or calculated risk decisions
- Discussed and consulted with legal counsel on regulation interpretation and implemented necessary mitigation including necessary policy and procedure changes.
Senior Analyst, business metrics/analytics
Cardinal Health
12.2013 - 04.2015
- Responsible for data and analytic support for State Government National Market accounts.
Coordinator, inventory management
Cardinal Health
08.2012 - 12.2013
- Responsible for creating and maintaining master data records in Master Item File.
Education
Bachelor of Arts - Sociology -
The Ohio State University
Columbus, Ohio03.2011
Skills
- Customer Relationship Management
- Strong verbal, written, communication, presentation, and interpersonal skills
- Financial Acumen
- Proven Results
- Goal Driven
- Expert in Microsoft Office
Timeline
Director, Account Management, National Markets
Cardinal Health
05.2021 - Current
Manager, Customer Contracting Center of Excellence
Cardinal Health
08.2019 - 05.2021
Manager, State Government Compliance
Cardinal Health
04.2015 - 08.2019
Senior Analyst, business metrics/analytics
Cardinal Health
12.2013 - 04.2015
Coordinator, inventory management
Cardinal Health
08.2012 - 12.2013
Bachelor of Arts - Sociology -
The Ohio State University