ALEX GALICIA
Brooklyn,NY
Summary
Hard-working professional with 2.5+ years of experience and a proven knowledge of customer satisfaction, greeting and seating, and order processing. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
7
7
years of professional experience
Work History
Counter Person
Dos Toros
Brooklyn, NY
03.2024 - 03.2025
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions from customers regarding ingredients used in certain menu items or preparation techniques used by staff members.
- Stocked shelves with products, such as chips and candy bars.
- Scrubbed and polished counters to remove debris and food.
- Maintained safe food handling practices to prevent germ spread.
- Removed trash from work areas throughout shift.
- Tailored orders to address customer allergies and gluten concerns.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Followed company policies related to cash handling procedures.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Greeted customers and provided excellent customer service.
Laundry and Dry Cleaning Assistant
VICTORINO LAUNDRY
Brooklyn, NY
11.2022 - 03.2023
- Loaded items into washers according to specified settings and detergent measurements.
- Monitored inventory levels of supplies such as hangers, garment bags, pressing cloths.
- Sorted articles according to color, fabric type, size and cleaning instructions.
- Ensured facility is clean and organized at all times.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Took payment for completed services and issued receipts with cash register or POS system.
Counter Person
Five Guys
Manhattan, NY
01.2021 - 10.2022
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Cook food or prepare food items, such as sandwiches, salads, using standard formulas or following directions.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Counter Person
Sunset Bagels
Brooklyn, NY
05.2020 - 01.2021
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Brew coffee and tea, and fill containers with requested beverages.
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Busboy
El Nopal
Brooklyn, NY
05.2018 - 02.2020
- Wipe tables or seats with dampened cloths or replace dirty tablecloths.
- Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
- Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Serve food to customers when waiters or waitresses need assistance.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Collect payments from customers.
Education
High School Diploma -
SUNSET PARK HIGH SCHOOL
Brooklyn, NY05.2018
Skills
- Bilingual
- Food preparation
- Cash handling
- Customer service
- Stock replenishment
- Order taking
- Food packaging and labeling
- Cleaning and sanitation
- Ingredient and food preparation
- Reliable
- Adaptable
Timeline
Counter Person
Dos Toros
03.2024 - 03.2025
Laundry and Dry Cleaning Assistant
VICTORINO LAUNDRY
11.2022 - 03.2023
Counter Person
Five Guys
01.2021 - 10.2022
Counter Person
Sunset Bagels
05.2020 - 01.2021
Busboy
El Nopal
05.2018 - 02.2020
High School Diploma -
SUNSET PARK HIGH SCHOOL
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