Alex Garrett

- Delivered world-class service by managing a dedicated portfolio of clients, ensuring each received timely and accurate product delivery, restocking, and safety support tailored to their needs.

- Met with customers on-site regularly to review and enhance their first aid and safety programs, providing guidance and solutions that aligned with regulatory requirements and promoted a safer workplace.

- Engaged in consistent communication with clients through calls, emails, and in-person visits, addressing service inquiries, resolving issues, and maintaining strong client relationships.

- Drove sales growth by identifying and capitalizing on new sales opportunities, upselling products and services, and introducing clients to Cintas' expanded product lines.

- Successfully hit and exceeded all monthly and annual sales targets every year, consistently surpassing performance expectations and ranking as a top performer within the country.

- Worked collaboratively with the service and operations teams to ensure seamless, on-time delivery of first aid products, creating a smooth and reliable experience for all clients.

Key Achievements
- Awarded for Winners Circle every year, finishing as a top employee which includes a yearly raise.
- Increased client retention rate providing proactive and responsive customer service, leading to long-term partnerships and additional services added on contract
- Recognized for exemplary customer satisfaction scores and consistently high performance reviews.

Erieview Tower-Facility Technician (June 2017-November 2017)

-Responsible for inspecting and maintaining major equipment for the Galleria and the Erieview Tower

-Performing maintenance on HVAC BAS systems

-Plumbing/ pipefitting, painting, electrical, drywall and any other tasks as needed.

MRI Software - Facility Technician (November 2017 - July, 2018)

-Overseeing and responsible for all maintenance related needs and services

-Using the Building automation application “Niagra”

-Plumbing, carpentry, painting, electrical, shipping and receiving via Fed Ex.

-Orchestrate preventative maintenance duties for future, and any other service needs the employer may request