Alex George
River Vale,NJ
Summary
Professional communicator with extensive experience in managing high-volume call environments. Adept at handling multiple tasks simultaneously while maintaining focus on service quality and efficiency. Strong team collaborator who adapts to evolving needs and consistently delivers reliable results. Skilled in telephone etiquette, problem-solving, and customer service.
Overview
6
6
years of professional experience
Work History
Switchboard Operator/Receptionist
Bergen New Bridge Medical Center
04.2024 - Current
- Connected callers with appropriate professional, department, or business.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers' concerns or complaints.
IT Help Desk/Inventory Manager
Lockson Inc.
09.2022 - 02.2023
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
Sales/Floor Representative/Delivery Driver
Gary's Wine & Marketplace
09.2021 - 09.2022
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment for customers.
- Increased sales revenue by building and maintaining strong relationships with customers.
Package Handler/Hub Sorter/Warehouse Worker
UPS
12.2020 - 07.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Guidance Counselor
The Arc of Bergen and Passaic Counties
06.2019 - 08.2019
- Supported staff with logistics and programming at a summer camp for people with special needs
Education
Cybersecurity Engineering Certificate -
Flatiron Online School
07-2024
BS - Computer Information Technology
William Paterson University
Wayne, NJ01.2022
Skills
- Mac OS
- Windows OS
- Linux OS
- Python
- Web animation
- Java
- SQL
- HTML
- Visual Basic
- Microsoft Office 365
- Computer Hardware
- Operating switchboards
- Quick-learning
- Dependability
- Follow-up skills
- Strong telephone etiquette
- Filing management
- Sound board operation
Projects
TestOut Security Pro, William Paterson University, NJ, 08/18-05/22, Online cybersecurity course with topics covering attacks, vulnerabilities, account management, virtualization, risk management, security assessments, etc., Learned via office simulations, interactive videos, and assessments. Coding simulations involved use of Java and Javascript., Scenarios involve typical office settings and situations such as bolstering security within the rooms of an office, creating firewall protocols, and setting up administrative privileges. Cisco Packet Tracer, Network simulation software enabling users to see the internal processes of the Internet of Things in real-time., Simulations include setting up routers and switches, establishing secure networks, and throttling and controlling bandwidth between routers and servers.
Languages
Malayalam
Professional Working
English
Native or Bilingual
Timeline
Switchboard Operator/Receptionist
Bergen New Bridge Medical Center
04.2024 - Current
IT Help Desk/Inventory Manager
Lockson Inc.
09.2022 - 02.2023
Sales/Floor Representative/Delivery Driver
Gary's Wine & Marketplace
09.2021 - 09.2022
Package Handler/Hub Sorter/Warehouse Worker
UPS
12.2020 - 07.2021
Guidance Counselor
The Arc of Bergen and Passaic Counties
06.2019 - 08.2019
BS - Computer Information Technology
William Paterson University
Cybersecurity Engineering Certificate -
Flatiron Online School
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