ALEX GOMEZ
Eastlake,OH
Summary
Professional in hospitality management with comprehensive experience in sales, bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Bartender- Shift Leader
Ridgewood Kitchen & Spirits
03.2020 - Current
- Verified compliance with guidelines for safety, loss prevention and cash-handling procedures
- Defined clear expectations for my team
- Provided direct leadership to team of 10 employees
Sales & Leasing Consultant
Classic Buick GMC
04.2022 - 11.2023
- Build rapport with customers to gain trust and confidence
- Discover their wants and needs
- Land them on the right product
- Followed up with customers to secure satisfaction, producing referrals and add-on sales opportunities
Bartender Trainer
Pinstripes
10.2019 - 03.2021
- Explained commonly used terminology to avoid misunderstanding between staff and speed up customer service
- Instructed bartenders on accurate pouring and cocktail recipes
- Retained knowledge of drink menu to expertly explain beers, cocktails and wines and make recommendations
- Resolved guest issues promptly to promote memorable dining experience
Education
High School Diploma -
North High
Eastlake, OHSkills
- Contract negotiations
- High volume customer service
- Cleanliness standards
- Closing techniques
- Upselling strategies
- Advanced bartending techniques
- Cold calling
- Office organization
- Employee coaching
- Follow-up techniques
- Product presentation
Timeline
Sales & Leasing Consultant
Classic Buick GMC
04.2022 - 11.2023
Bartender- Shift Leader
Ridgewood Kitchen & Spirits
03.2020 - Current
Bartender Trainer
Pinstripes
10.2019 - 03.2021
High School Diploma -
North High
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