Alex Gonzalez
Cabo San Lucas
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
7
7
years of professional experience
Work History
Independent Contractor
Maganda Services
10.2024 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Communicated daily with vendors to keep project fully operational.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
Carpenter
TW Construction
01.2024 - 09.2024
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Project Manager
Lux Homes
01.2020 - 12.2023
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
Client Solutions Executive
AT&T
01.2019 - 09.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Prospected new sales leads from directories, referrals and partners.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
Education
Bachelor of Arts - Business Administration
Morehouse College
Atlanta, GA05-2018
Skills
- Project management
- Customer retention strategies
- Safety compliance
- Microsoft Excel
- Cultural awareness
- Punctuality and reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Independent Contractor
Maganda Services
10.2024 - Current
Carpenter
TW Construction
01.2024 - 09.2024
Project Manager
Lux Homes
01.2020 - 12.2023
Client Solutions Executive
AT&T
01.2019 - 09.2019
Bachelor of Arts - Business Administration
Morehouse College