Hi, I’m
Jayson Reyes
Los Angeles,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
years of professional experience
Work History
Independent Contractor
01.2023 - Current
Job overview
- Accepted work orders via a digital software
- Communicated expectations with clients
- Built relationships with clients to ensure repeat business
Allstate HOA Management
Portfolio Manager
11.2022 - 01.2023
Job overview
- Manage various HOA’s needs for maintenance
- Counsel on legal matters related to elections and responsibility
- Find vendors for various services
Metro Services Group, Southern California
District Manager
04.2022 - 11.2022
Job overview
- Manage several client expectations in various facilities
- Ensure employees know the Scope of Work
- Determine needed labor for each facility
- Improving work efficiency
- Ensuring each facility stayed within budget
Corps clean LLC
Owner/Operator
06.2019 - 03.2022
Job overview
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Set pricing structures according to market analytics and emerging trends
- Led startup and opening of business and provided business development, creation of operational procedures, and workflow planning
- Analyzed client business needs and assisted in determining appropriate resources and strategies
- Developed client relations to ensure repeat business.
Ned Stevens Gutter Cleaning
National Manager
02.2018 - 05.2019
Job overview
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Conducted performance reviews of over 150 plus employees in 15 states providing coaching and feedback to benefit both company and employee
- Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control
- Implemented policies and standard operating procedures and managed quality, customer service, and logistics
- Reduced callbacks by 25% by delivering positive customer experiences by implementing effective quality assurance practices
- Reducing callbacks by 25%
- Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Ned Stevens Gutter Cleaning
Fleet Tracking Manager
02.2018 - 08.2018
Job overview
- Supervised a fleet of over 275 vehicles to ensure optimal productivity in all job tasks and duties
- Observed strict safety measures and made sure all drivers were equipped with the knowledge needed to work safely
- Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state, and federal compliance
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials
- Recommended efficiency improvements through a thorough analysis to reduce costs
- Aided senior leadership by generating daily reports to recommend corrective actions and improvements.
Inspectorate America Corporation
Operations Supervisor
07.2014 - 08.2017
Job overview
- Built upon established practice standards to improve operational performance and reduce labor costs
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance
- Cultivated and strengthened relationships with customers, vendors, and internal stakeholders
- Reduced process lags and trained team members on best practices and protocols
- Formed and sustained strategic relationships with clients
- Conducted staff evaluations and determined promotions and realignments or reductions in the workforce
- Tracked and evaluated the needs of clients for petroleum product import and export
- Developed client relationships to ensure repeat work and new business opportunities.
United States Marine Corps
Squad Leader / Chief Instructor
02.2006 - 02.2010
Job overview
- Trained over 1,000 marines in security and tactical procedures for emergency situations
- Managed 9 Marine instructors and delegated training schedules to ensure proper training
- Observed and evaluated student performance and development and
- Provided appropriate feedback on work
- Conducted tests and quizzes to evaluate student progress with course material
- Established objectives for lessons, modules, and projects
- Developed guides and course materials to reinforce lecture information and help students learn
- Delivered training program courses to meet validated agency
- Requirements
- Planned and organized tactical movements with multiple squads and units
- Lead operations in high-stress environments
- Trained younger marines in tactical skills.
Education
Rutgers UniversityPiscataway, NJ
Bachelor's degree from Criminal Justice
05.2014
Skills
- Analysis skills
- Negotiation
- Business development
- Leadership
- Research
- Microsoft Office
- Sales
- Project Management
- Supervising Experience
- Customer Service
- Organizational Skills
- Handyman
- Budgeting
- Process Improvement
- Logistics
- Training & Development
- Procurement
- Presentation skills (10 years)
- Management
- Quality Control
- Team Management
- Quality Assurance
- Analytics
- Human Resources
- Research & Development
- Computer Networking
- Pricing
- Strategic Planning
- Conflict Management
- Operations Management
- Supply Chain
- Languages
- Spanish - Fluent
- Assessments
- Management & leadership skills: Planning & execution — Expert February 2022
- Planning and managing resources to accomplish organizational goal Full results: Expert
- Project timeline management — Familiar December 2021
- Prioritizing and allocating time to effectively achieve project deliverables - Full results: Familiar
- Management & leadership skills: Impact & influence — Proficient February
- Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
- Attention to detail — Proficient - February 2022
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Office manager — Proficient
- Scheduling and budgeting
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Construction Safety — Expert
- Using safe practices while on a construction site
- Supervisory skills: Motivating & assessing employees — Highly Proficient February 2022
- Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity - Full results: Highly Proficient
- General manager (hospitality) — Proficient
- Solving group scheduling problems and reading and interpreting P&L statements Full Results: Proficient
- Mechanical knowledge — Proficient
- Understanding and applying mechanical concepts and processes
Timeline
Independent Contractor
01.2023 - Current
Portfolio Manager
Allstate HOA Management
11.2022 - 01.2023
District Manager
Metro Services Group, Southern California
04.2022 - 11.2022
Owner/Operator
Corps clean LLC
06.2019 - 03.2022
National Manager
Ned Stevens Gutter Cleaning
02.2018 - 05.2019
Fleet Tracking Manager
Ned Stevens Gutter Cleaning
02.2018 - 08.2018
Operations Supervisor
Inspectorate America Corporation
07.2014 - 08.2017
Squad Leader / Chief Instructor
United States Marine Corps
02.2006 - 02.2010
Rutgers University
Bachelor's degree from Criminal Justice