Alex Gremillion
Beaumont,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service/Call Representative
Bed, Bath, & Beyond
09.2016 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Records Clerk
Virtual QA
09.2018 - 04.2021
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Generated reports to identify coding trends and discrepancies.
- Maintained accuracy, completeness, and security for medical records and health information.
Customer Service/Call Representative
Winnie Farm And Ranch
06.2022 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Hamshire-Fannett High School
Hamshire, TX05.2017
Skills
- Performance Feedback
- Escalated Calls Management
- Customer Experience
- Product and Service Knowledge
- Database Management
- Maintaining Clean Work Areas
- Sales Strategies
- Call Center Operations
Timeline
Customer Service/Call Representative
Winnie Farm And Ranch
06.2022 - Current
Medical Records Clerk
Virtual QA
09.2018 - 04.2021
Customer Service/Call Representative
Bed, Bath, & Beyond
09.2016 - 09.2018
High School Diploma -
Hamshire-Fannett High School
References
Dianne Whittington (409)543-4722 Manager at Winnie Farm and Ranch
Elizabeth Navarro (409)679-9406 Employee at Bed, Bath, & Beyond
Polly Faucett 1(281)753-3449 Manager at Virtual QA
References
Dianne Whittington (409)543-4722 Manager at Winnie Farm and Ranch
Elizabeth Navarro (409)679-9406 Employee at Bed, Bath, & Beyond
Polly Faucett 1(281)753-3449 Manager at Virtual QA