Alex Greuel
Chilton
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
State Bank of Chilton
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
Basketball Coach
Chilton Middle School
11.2022 - 02.2025
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Acted as positive role model for team participants and in community.
Seasonal Production Sanitation Utility Worker
Sargento
05.2024 - 09.2024
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Maintained high standards of workmanship by adhering to industry regulations and company policies during installations, repairs, or maintenance tasks.
- Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
- Improved service reliability by conducting routine maintenance and repairs on utility equipment.
Warehouse Worker
Vern's Cheese
05.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
No Degree - Banking And Finance
Fox Valley Technical College
Appleton, WI05-2026
High School Diploma -
Chilton High School
Chilton, WI05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Office Suite
Timeline
Customer Service Representative
State Bank of Chilton
07.2024 - Current
Seasonal Production Sanitation Utility Worker
Sargento
05.2024 - 09.2024
Warehouse Worker
Vern's Cheese
05.2023 - 04.2024
Basketball Coach
Chilton Middle School
11.2022 - 02.2025
No Degree - Banking And Finance
Fox Valley Technical College
High School Diploma -
Chilton High School
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