Alex Grimes
Brooklyn,NY
Summary
Successful Store Manager with background handling high-pressure sales performance targets. Focused on continuous improvement in every metric and helping associates reach new targets with creative strategies. History of maximizing revenue, customer satisfaction, and teamwork with a proactive approach.
Overview
7
7
years of professional experience
Work History
Store Market Manager
LensCrafters
07.2024 - Current
- Directed operations overseeing sales, staffing, and performance. Driving sales growth by analyzing KPIs, developing strategic plans, and executing market-specific initiatives, achieving 10% growth over LY year after year.
- Recruited, trained, and developed, building strong leadership pipelines. Cultivated a culture of accountability, performance, and customer-centric service reducing turnover by 90%.
- Ensured delivery of a premium customer experience aligned with brand standards, consistently exceeding customer satisfaction benchmarks through daily coaching and development, increasing total conversion by 13%
- Partnered with optometrists and healthcare providers to support seamless integration of eye care and retail operations increasing exam conversion by 30% and NPS by 20 points.
- Audited stores for operational compliance, visual merchandising, and adherence to regulatory standards.
- Acted as liaison between corporate leadership and store teams, ensuring alignment with business objectives.
Store Manager
Express Edit - SoHo
08.2022 - 07.2024
- Implemented effective merchandising/selling strategies enhancing the customer experience and resulting in an increase in sales volume, customer conversion rate, and traffic over LY.
- Maintained a 90% customer survey satisfaction rate through exceptional customer engagement, consistent coaching, and effective scheduling.
- Identified and assessed high potential employees in order to develop succession plans, which led to six promotions within the district.
- Actively recruited, hired, trained, and developed a team of 15+ elite sales associates, fostering a culture of excellence and exceeding customer expectations.
- Analyzed KPI’s on a daily basis to identify areas of opportunity and developed action plans to deliver a top notch customer experience.
- Assisted the district manager with training store managers in regards to payroll, scheduling, back of house organization, and talent development.
Store Manager
Express - TSQ
09.2019 - 08.2022
- Secured the number one position in top 300 stores by driving the team to achieve KPI’s consistently while delivering exceptional customer service.
- Held weekly meetings informing team leadership where the areas of opportunity existed and assisting them in creating resolutions to ensure accountability.
- Managed scheduling, payroll, and performance evaluations for a team of 4 assistant managers, 5 supervisors and 40+ employees.
- Hosted and managed several hiring events to assist staffing needs for various stores within the district.
Store Manager
Express - Manhattan Mall
10.2018 - 09.2019
- Utilized customer feedback and key metrics to identify opportunities for improvement in service and product placement.
- Led a team of 20+ employees, fostering a positive work environment and ensuring high levels of productivity and customer service.
- Leader of change during new company wide initiatives and technology rollouts, such as RFID, MPOS units, changes of competencies and divisions of responsibility for management team.
- Assisted the district manager leading calls on customer experience and loyalty, analyzing stores metrics and developing best practices to elevate the customer experience.
- Planned product Launch execution following product launch guides, completing and maintaining with visual standard.
Education
High School Diploma -
James Madison High School
05-2010
Skills
- Data Analysis
- Employee Development
- Communication
- Leadership
- Problem Solving and Decision Making
Timeline
Store Market Manager
LensCrafters
07.2024 - Current
Store Manager
Express Edit - SoHo
08.2022 - 07.2024
Store Manager
Express - TSQ
09.2019 - 08.2022
Store Manager
Express - Manhattan Mall
10.2018 - 09.2019
High School Diploma -
James Madison High School