Alexzandra Groeneveld
Peoria,AZ
Summary
Results-driven professional with extensive experience in the hospitality industry. Successfully managed daily operations while fostering a high-performing team culture. Committed to upholding customer service standards and optimizing staff performance to boost overall business success.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Manager, Store Marketer, Bartending, Serving
Bubba's 33
Peoria, Arizona
06.2021 - 09.2026
- Supervised daily operations to ensure high-quality service and food preparation.
- Managed inventory, ordering supplies, and maintaining stock levels efficiently.
- Arranged staff schedules to optimize coverage during peak hours, ensuring efficient service delivery. to optimize staff coverage during peak hours.
- Conducted regular performance evaluations to support employee development initiatives.
- Collaborated with management team to develop marketing strategies for special events.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored, and trained team members to enhance job performance and service quality.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular staff meetings to review progress and identify improvement areas, fostering team engagement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated with local businesses for cross-promotional opportunities and events.
- Designed promotional materials such as brochures, flyers and signage.
- Developed and implemented effective marketing strategies to promote products and services.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Key Manager, Bartender, Server
P.F. Chang's China Bistro
Peoria, Arizona
01.2017 - 08.2020
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Trained and mentored staff on service standards and procedures.
- Managed daily operations to ensure smooth restaurant functionality.
- Oversaw inventory management and ordering processes for supplies.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Enforced compliance with health and safety regulations consistently.
- Provided leadership, guidance, and training to key staff members.
Bar-Back, Server,Busser
Turf Paradise Race Track
Phoenix, Arizona
10.2013 - 11.2016
- Worked with kitchen staff to relay guest orders and special requests clearly.
- Provided guest service that met company standards and supported smooth service flow.
- Assisted team members during peak hours, enhancing overall service delivery.
- Communicated effectively with kitchen staff about orders placed by guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Demonstrated ability to handle multiple tasks while maintaining a high level of professionalism.
- Responded to customer inquiries regarding ingredients, allergens.
- Coached new employees on restaurant procedures and plating techniques, fostering a knowledgeable team.
Bartender/Server
Saffron Indian Bistro
Phoenix, Arizona
03.2015 - 01.2016
- Trained new staff on service protocols and beverage preparation techniques.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of bar and dining areas.
- Processed guest payments accurately using point-of-sale systems.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Handled customer inquiries and resolved issues promptly and effectively.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
High School Diploma -
Sandra Day O'Connor
Glendale, AZ05-2015
Skills
- Inventory management
- Promotional campaigns
- Staff scheduling
- Performance evaluation
- Customer service standards
- Team leadership
- Upselling techniques
- Cash handling
- Adaptability
Certification
- AZ Food Handlers
- Title 4 Liquor Certification
Timeline
Manager, Store Marketer, Bartending, Serving
Bubba's 33
06.2021 - 09.2026
Key Manager, Bartender, Server
P.F. Chang's China Bistro
01.2017 - 08.2020
Bartender/Server
Saffron Indian Bistro
03.2015 - 01.2016
Bar-Back, Server,Busser
Turf Paradise Race Track
10.2013 - 11.2016
High School Diploma -
Sandra Day O'Connor