JORDAN JESSICA TEMPEST
Estero,South Africa
Summary
Results-driven hospitality professional with extensive experience in high-pressure service environments and operational leadership. Proven track record in team management, staff development, and delivering exceptional customer experiences across diverse restaurant settings. Skilled in strategic problem-solving, operational efficiency, and making critical decisions with composure and professionalism.
Specialized training in world-class mixology, wine service, and bespoke culinary hospitality has equipped me with refined technical expertise and a commitment to excellence. My management capabilities include supervising teams, coordinating daily operations, and maintaining quality standards that consistently exceed guest expectations.
Known for adaptability and versatility, I thrive in dynamic environments where leadership, attention to detail, and continuous learning drive success. Dedicated to advancing within the hospitality industry by leveraging both hands-on service expertise and strong managerial acumen to contribute meaningfully to organizational growth and team performance.
Overview
11
11
years of professional experience
Work History
Manager on Duty ( Serving and Bartending Included)
Alto Lakes Golf and Country Club / Outlaw Grill
07.2025 - 10.2025
- Served as Manager on Duty, providing operational leadership and oversight during assigned shifts. Supervised daily operations including staff coordination, customer service escalations, and adherence to company policies and procedures. Monitored team performance, resolved conflicts, and ensured seamless service delivery while maintaining a safe and productive work environment. Handled cash management, inventory control, and facility security. Responded to emergency situations and made critical decisions in the absence of senior management to ensure business continuity and customer satisfaction.
- I work across multiple departments including bartending, serving, hosting, and handling takeout orders during all shifts.
- Deliver quick service while keeping sharp focus, high energy, and clear communication with customers and staff.
- Maintain Punctuality and proper dress code standards are consistently maintained.
- Possess thorough knowledge of our menu offerings, wine list, and liquor inventory.
- Cocktails are crafted expertly while ensuring each drink meets our quality and presentation standards.
- Inventory tracking and deliveries are managed while keeping storage areas organized and following cleaning protocols.
- I provide exceptional customer service and address guest needs with genuine appreciation.
- REFERENCE: Outlaw Grill (F&B Manager): Craig Maldonado
- Contact number: +1 (561) 808-0956
- It brings me joy to happily say that I have been an employee for this club for four summers and I have thoroughly enjoyed every moment being apart of the Alto team. I have created such strong bonds with the membership as well as the staff and I am hopeful only grow more in the coming years.
Server
BAIA Seafood and Portuguese Restaurant
02.2025 - 07.2025
- Provided exceptional fine dining service to guests in a fast-paced environment, ensuring high levels of customer satisfaction and loyalty.
- Set up and maintained a high standard of dining room presentation, adhering to the restaurant's brand and quality standards.
- Worked collaboratively with colleagues to deliver seamless service, demonstrating strong teamwork and communication skills.
- Demonstrated punctuality and reliability, ensuring timely service delivery and minimizing delays.
- Developed extensive knowledge of the menu, including wine and food pairing options, to provide expert recommendations to guests.
- Utilized knowledge of halal dining options to cater to the needs of Muslim clientele, ensuring that guests with specific dietary requirements felt valued and supported.
- REFERENCE: Baia (General Manager): Daryl Mendelsohn
- Contact number: +27 83 450 5166
Server / Bartender
Alto Lakes Golf and Country Club / Outlaw Grill
05.2024 - 10.2024
- Worked in multiple departments such as Bartending, Serving, Hostessing and taking to go orders at any time of the day.
- This fast paced environment requires excellent efficiency, teamwork and overall good energy and attitude.
- The key factor is therefore it is impeccable that you maintain strong wit, high energy and strong communication between members as well as your teammates.
- Punctuality and following dress code attire.
- Strong and confident knowledge of the menu, wine and liquor available.
- Knowledgeable understanding of how to make cocktails and making sure that drinks taste and are presented, with consistency, in an outstanding manner.
- Setting up the bar and restaurant.
- Doing stock take and unpacking deliveries. Maintaining a clean store room and following cleaning procedures.
- Attending to members needs and giving excellent service with genuine gratitude.
- REFERENCE: Outlaw Grill (F&B Manager): Craig Maldonado
- Contact number: +1 (561) 808-0956
- It brings me joy to happily say that I have been an employee for this club for four summers and I have thoroughly enjoyed every moment being apart of the Alto team. I have created such strong bonds with the membership as well as the staff and I am hopeful only grow more in the coming years.
Server
Stonebridge Golf and Country Club
10.2023 - 05.2024
- Silver service dinning experience. Team work and efficiency is the key for this work environment.
- Greeted guests in a friendly and professional manner. Maintained a pristine personal appearance, upholding a positive, professional company reputation.
- Delivered knowledgeable and detailed information about menu, drinks and events to club members.
- Communicated well with kitchen teams, informing them of special requests and requirements (i.e. food allergies and dietary preferences) to ensure the members needs were met.
- Ensured food was displayed clearly and appealingly across numerous hot and cold buffet stations; ensuring that food safety rules and regulations were kept up to standards.
- Kept dining and public areas spotlessly clean and tidy, maintaining impeccable hygiene standards.
- Set tables with flawless precision, creating stunning uniform dining room displays.
- Cleaned and polished silverware and glassware meticulously for faultless member satisfaction.
- Delivered friendly and fast service, anticipated and addressed members needs as well as resolving member complaints promptly, escalating larger operational concerns to management.
- REFERENCE: HEIDI KISH (HR Manager): +1(561) 886-6720
- EMAIL: hkish@stonebridgefl.com
Server / Bartender
Alto Lakes Golf and Country Club / Outlaw Grill
05.2023 - 10.2023
- In the Outlaw Grill room, we specialized in fast-paced and friendly food and drink services. There is a constant flow of customers and business, therefore team-work is of vital importance in this upbeat restaurant.
- Obtained basic bartending skills. Knowledge of wine, cocktails and spirits is needed, as you are required to make your own drinks and cocktails for your tables.
- Answered phones professionally whilst delivering knowledgeable and detailed information about menu, drinks, daily specials and events to club members. Placed and delivered TO-GO orders daily.
- Set up and break down duties included: clearing, cleaning, restocking, polishing and rolling of silverware.
- Making sure to follow food safety and sanitization rules and regulations.
- Knowledge and training of computer system JONAS.
- REFERENCE: VANESSA HENDERSON (F&B Director): +1(386) 279-5140
Server / Banquet Server
Heritage Palms Golf and Country Club
11.2022 - 04.2023
- Greeted guests in a friendly and professional manner. Maintained a pristine personal appearance, upholding a positive, professional company reputation.
- Delivered knowledgeable and detailed information about menu, drinks and events to club members.
- Communicated well with kitchen teams, informing them of special requests and requirements (i.e. food allergies and dietary preferences) to ensure the members needs were met.
- Ensured food was displayed clearly and appealingly across numerous hot and cold buffet stations; ensuring that food safety rules and regulations were kept up to standards.
- Kept dining and public areas spotlessly clean and tidy, maintaining impeccable hygiene standards.
- Set tables with flawless precision, creating stunning uniform dining room displays.
- Cleaned and polished silverware and glassware meticulously for faultless member satisfaction.
- Delivered friendly and fast service, anticipated and addressed members needs as well as resolving member complaints promptly, escalating larger operational concerns to management.
- REFERENCE: HEATHER BECHT (HR MANAGER) Email: Hbecht@hpgcc.com
- HERITAGE PALMS G&CC Contact: (239) 278-9090
Server / Banquet Server
Alto Lakes Golf and Country Club / Outlaw Grill
08.2022 - 11.2022
- Banquet skills attained: weddings, parties, concerts and golf events
- Greeted guests in a friendly and professional manner. Maintained a pristine personal appearance, upholding a positive, professional company reputation.
- Delivered knowledgeable and detailed information about menu, drinks and events to club members.
- Communicated well with kitchen teams, informing them of special requests and requirements (i.e. food allergies and dietary preferences) to ensure the members needs were met.
- Ensured food was displayed clearly and appealingly across numerous hot and cold buffet stations; ensuring that food safety rules and regulations were kept up to standards.
- Set tables with flawless precision, creating stunning uniform dining room displays.
- Cleaned and polished silverware and glassware meticulously for faultless member satisfaction.
- Delivered friendly and fast service, anticipated and addressed members needs as well as resolving member complaints promptly, escalating larger operational concerns to management.
- REFERENCE: VALERIE AGUILAR (Banquet Manager): +1 (575) 840-6981
Server / Banquet Server
Alto Lakes Golf and Country Club / Outlaw Grill
05.2021 - 10.2021
- Banquet skills attained: weddings, parties, concerts and golf events
- Greeted guests in a friendly and professional manner. Maintained a pristine personal appearance, upholding a positive, professional company reputation.
- Delivered knowledgeable and detailed information about menu, drinks and events to club members.
- Communicated well with kitchen teams, informing them of special requests and requirements (i.e. food allergies and dietary preferences) to ensure the members needs were met.
- Ensured food was displayed clearly and appealingly across numerous hot and cold buffet stations; ensuring that food safety rules and regulations were kept up to standards.
- Set tables with flawless precision, creating stunning uniform dining room displays.
- Cleaned and polished silverware and glassware meticulously for faultless member satisfaction.
- Delivered friendly and fast service, anticipated and addressed members needs as well as resolving member complaints promptly, escalating larger operational concerns to management.
- REFERENCE: VALERIE AGUILAR (Banquet Manager): +1 (575) 840-6981
Server / Banquet Server
Boca Rio Golf Club
10.2020 - 05.2021
- Greeted guests in a friendly and professional manner. Maintained a pristine personal appearance, upholding a positive, professional company reputation.
- Delivered knowledgeable and detailed information about menu, drinks and events to club members.
- Communicated well with kitchen teams, informing them of special requests and requirements (i.e. food allergies and dietary preferences) to ensure the members needs were met.
- Ensured food was displayed clearly and appealingly across numerous hot and cold buffet stations; ensuring that food safety rules and regulations were kept up to standards.
- Kept dining and public areas spotlessly clean and tidy, maintaining impeccable hygiene standards.
- Set tables with flawless precision, creating stunning uniform dining room displays.
- Cleaned and polished silverware and glassware meticulously for faultless member satisfaction.
- Delivered friendly and fast service, anticipated and addressed members needs as well as resolving member complaints promptly, escalating larger operational concerns to management.
- REFERENCE: LUCIANO FARIAS (GENERAL MANAGER) Email: lucianogm@bocariogolfclub.com
- CONTACT NUMBER: (561) 482 3300
Server
Wildcats Golf and Country Club
05.2020 - 10.2020
- Greeted guests in a friendly and professional manner. Maintained a pristine personal appearance, upholding a positive, professional company reputation.
- Answered phones professionally and delivered knowledgeable, detailed information about menu, drinks and events to club members. Placed and delivered TO-GO orders.
- Communicated well with kitchen teams, informing them of special requests and requirements (i.e. food allergies and dietary preferences) to ensure the members needs were met.
- Ensured food was displayed clearly and appealingly across numerous hot and cold buffet stations; ensuring that food safety rules and regulations were kept up to standards.
- Set tables with flawless precision, creating stunning uniform dining room displays.
- Cleaned and polished silverware and glassware meticulously for faultless member satisfaction.
- Delivered friendly and fast service, anticipated and addressed members needs as well as resolving member complaints promptly, escalating larger operational concerns to management.
- REFERENCE: ALLEN DERMODY (CLUB HOUSE MANAGER) Email: controller@wildcatcc.com
- CONTACT NUMBER: (828) 347-3323
Front Desk Agent
Tideline Ocean Resort and Spa
11.2019 - 04.2020
- Welcomed guests and clients in friendly, positive manner and provided professional and knowledgeable assistance.
- Answered and directed calls to relevant staff members using multi-line telephone system.
- Input and updated client information, entering data into online systems for wider company use. Collaborated with other departments to ensure smooth running company operations.
- Provided guests with important property information and directions to the gift shop, restaurant, pool, spa and fitness center.
- Offered outstanding hospitality throughout guest stay, providing positive customer experiences and loyalty.
- REFERENCE: AARON HILL (GENERAL MANAGER) Email: aaron.hill@tidelineresort.com
- CONTACT NUMBER: (305) 726-9649
Service Crew Member
Seabourn Ovation
11.2018 - 04.2019
- A 6 STAR LUXURY CRUISE LINER. THE JOB ENTAILED WORKING IN THE BAR AND RESTAURANTS. I LEARNED VERSATILE SKILLS ON THE SHIP WITHIN THE BAR AND RESTAURANT SECTOR.
- 6 Star silver service
- Impeccable guest recognition and friendly service required.
- Kitchen, scullery, pantry and Bar management.
- Obtained barista and bartending skills.
- Quality assurance.
- Proper hygiene and waste disposal.
- Detailed Preparation of waiter station and tables for every seating.
- Required to take part in weekly crew drills as well as room inspections.
- REFERENCE: ALBERTO VAZQUEZ (ASS. MAITRE D) Email: albertovazquezarteaga@gmail.com
- CONTACT NUMBER: +5215531489895
Waitress
Kloof Street House
05.2017 - 10.2018
- A RELAXED FINE DINNING RESTAURANT IN THE CBO OF CAPE TOWN. KNOWN FOR ITS UNIQUE DISHES AND BEAUTIFUL SETTING.
- Extensive World class cocktail training and knowledge.
- Training in fine wines, spirits and wine pairings with meals.
- Interactive, fast-paced and friendly service.
- Maintaining cleanliness, organisation and teamwork throughout restaurant and ensuring to uphold necessary service standards.
- REFERENCE: THANDO NQAPHA (MANAGER): +27 (73) 717-6823
Waitress
Willoughby & Company
01.2015 - 04.2017
- A POPULAR 5 STAR FISH AND JAPANESE RESTAURANT, EXHIBITING CREATIVE SUSHI & JAPANESE DISHES
- Extensive knowledge and training on all fish, Japanese and sushi dishes as well as wine pairings with each meal.
- Fast paced, friendly service.
- Maintaining cleanliness, organisation and teamwork throughout restaurant and ensuring to uphold necessary service standards.
- Delivered friendly and fast service, anticipated and addressed members needs as well as resolving member complaints promptly, escalating larger operational concerns to management.
- REFERENCE: GAVIN BATT (MANAGER): +27 (76) 507-5710
Education
Diploma - Hospitality Management
Alison Higher Education
Hospitality & STCW
Seabourn Ovation Training Academy
01.2019
High School - undefined
Camps Bay High School
01.2014
High School - undefined
Boksburg North High School
01.2010
PRIMARY SCHOOL - undefined
Martin Primary School
01.2009
Skills
- Team Leadership & Performance Management
- Operational Leadership & Staff Management
- Basic Bartending Skills
- Banquet & Dinning Room table settings
- Napkin folding
- Buffet set-up & preparation
- High-volume Banquet & Dinning service (Silver Service)
- Expert Food, Wine and Cocktail knowledge ie wine pairings
- Food Safety and Sanitization Understanding National Food Handlers certification
- Responsible and Reliable
- Extensive Fine Dinning Experience
- Payment processing
- Training on hospitality systems such as; Marriott (FSPMS), POS, Jonas and Micros
LANGUAGES
English (First language)
Afrikaans (Second language)
Passions And Interests
- Helping Others
- Teamwork
- Physical exercise
- Musical Instruments / Music
- Knowledge/ Studying
- Dance
- Cooking
- New Adventures / Challenges
Personal Strengths
Communication 95%
Problem solving 95%
Productivity 90%
Adaptability 95%
Management 90%
Organization 99.9%
Leadership 90%
Teamwork 100%
Efficiency 99%
Sales Ability 90%
Negotiating Skills 90%
Personal Information
Title: GUEST SERVICES / SERVER / BARTENDER / MANAGER
Timeline
Manager on Duty ( Serving and Bartending Included)
Alto Lakes Golf and Country Club / Outlaw Grill
07.2025 - 10.2025
Server
BAIA Seafood and Portuguese Restaurant
02.2025 - 07.2025
Server / Bartender
Alto Lakes Golf and Country Club / Outlaw Grill
05.2024 - 10.2024
Server
Stonebridge Golf and Country Club
10.2023 - 05.2024
Server / Bartender
Alto Lakes Golf and Country Club / Outlaw Grill
05.2023 - 10.2023
Server / Banquet Server
Heritage Palms Golf and Country Club
11.2022 - 04.2023
Server / Banquet Server
Alto Lakes Golf and Country Club / Outlaw Grill
08.2022 - 11.2022
Server / Banquet Server
Alto Lakes Golf and Country Club / Outlaw Grill
05.2021 - 10.2021
Server / Banquet Server
Boca Rio Golf Club
10.2020 - 05.2021
Server
Wildcats Golf and Country Club
05.2020 - 10.2020
Front Desk Agent
Tideline Ocean Resort and Spa
11.2019 - 04.2020
Service Crew Member
Seabourn Ovation
11.2018 - 04.2019
Waitress
Kloof Street House
05.2017 - 10.2018
Waitress
Willoughby & Company
01.2015 - 04.2017
Hospitality & STCW
Seabourn Ovation Training Academy
High School - undefined
Camps Bay High School
High School - undefined
Boksburg North High School
PRIMARY SCHOOL - undefined
Martin Primary School
Diploma - Hospitality Management
Alison Higher Education