Alex Guerrero

Executive Assistant to the Chief Financial Officer, Senior Vice President of Human Resources, and Chief Information Officer

• Provide comprehensive administrative and office support to senior management, managing daily sensitive and confidential business activities of the SSC senior management
• Act as a key contact person with different parties for overall admin arrangement, regularly liaising with Global Head office in France, UK, Spain and Italy for meetings and brand presidents
• Manage logistics for meetings and travel led by CFO, SVP HR and CIO, including organizing agendas, booking meeting rooms, and preparing written materials
• Co-manage employee onboarding together with HR and IT, including seating arrangement and related matters, such as computer, phone display, and access card, etc.
• Ensure timely completion of tasks, including preparing confidential and sensitive materials, supporting HR, Finance and IT communications, coordinating project schedule follow-up, and organizing team events
• Led coordination efforts for an office move involving 100+ employees, managing two floors, aligning cross-functional teams to ensure a seamless transition with minimal disruption.
• Optimize expense tracking and budgeting for executive events and operations, finding and implementing cost-saving strategies that keep budget under target while maintaining top-tier quality services, catering, and entertainment.
• Advise senior leadership on operational efficiencies and employee engagement strategies, providing data-backed recommendations that enhanced executive decision-making and improved team recognition initiatives.
• Fill in assistant for any FG President.

Executive Assistant to Chief Executive Officer & Co-Founder

• Acted as the primary liaison between the CEO & Co-founder's, senior executives, internal teams, external stakeholders, and key business partners, ensuring seamless communication and decision-making.
• Managed complex and high-volume calendars, strategically prioritizing meetings, optimizing time allocation, and balancing business and personal commitments for the twins.
• Streamlined the flow of executive requests, developing structured communication plans to enhance efficiency and responsiveness.
• Oversaw and executed comprehensive travel management, ensuring seamless logistics and cost-effective planning for both domestic and international engagements.
• Led Gemini PRIDE, the company’s LGBTQ+ Employee Resource Group, driving global strategy, budget management, and high-impact initiatives under the guidance of the Principal, DEI.
• Developed and executed an annual engagement strategy, offsites, overseeing 20+ events per year across the US, UK, and Singapore.
• Managed internal budget and spearheaded a cross-functional employee sub-committee, fostering inclusivity and community engagement within the organization.

Assistant to the General Manager, Hotel Manager, VP of Food & Beverage, and VP of Guest Experience

• Provided executive support during the pre-opening and launch of the luxury hospitality brand, ensuring seamless coordination across leadership teams.
• Managed high-volume communication by screening and directing calls, emails, and inquiries, ensuring swift resolution and executive efficiency.
• Oversaw travel and expense management for senior leadership, optimizing reimbursement processes and maintaining budget accuracy.
• Facilitated strategic introductions of property services and amenities to VIP clients and guests, enhancing the guest experience and brand perception.
• Planned and coordinated high-profile meetings and events, aligning key stakeholders and ensuring flawless execution.
• Maintained a 24/7 "roll-up-your-sleeves" mentality, proactively addressing operational needs and supporting leadership in a dynamic, fast-paced environment.

Oversee the execution of the client experience strategy & identify opportunities for improvements in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service and experiences

• Own and manage the appointment and queue management processes
• Provide the most elevated, luxurious in-boutique experience for Cartier clients
• Greet, assess needs, and direct clients to appropriate team members
• Embrace the true value of the Maison DNA and values.
• Lead the team by example at all times.

Client Experience Specialist

Responsible for enhancing all aspects of boutique living resulting in optimal hospitality, seamless client experiences and a positive boutique environment

• Partner with the overall boutique team to effectively execute all touchpoints of client experience
• Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Assist clients with quick service requests, repair drop off or pick up, personalization requests, complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Develop understanding and knowledge of the Maison and products to convey Cartier heritage and values

Greeted, checked in, and provided comprehensive welcome new arrival experiences and concierge services for 250-300 visitors and guests per week

• Trained new staff on correct procedures, compliance requirements and performance strategies to elevate the guest experience
• Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
• Provided concierge services for guests and residents (e.g., dinner reservations, car service requests, and/or other special projects assigned by management)
• Managed high-touch experience for VIP guests, ensuring a high degree of discretion and privacy