Alex Gutman
Hendrick Automotive Group
Hickory,NC
15
years of professional experience
Proficient Collision Estimator with expertise in customer service, B2B relations and negotiations, cost estimation, and project coordination. Proven ability to streamline processes and mentor teams, enhancing overall efficiency and productivity while ensuring customer and business partners are completely satisfied.
Work History
Collision Estimator
5 Years 2 Months- Evaluated vehicle damage and provided accurate repair estimates to clients and insurance companies.
- Utilized estimating software to generate detailed reports for insurance claims processing.
- Collaborated with body shop technicians to determine optimal repair strategies and timelines.
- Mentored junior estimators on best practices for damage assessment and customer communication.
- Streamlined estimating processes, resulting in improved turnaround times for repair approvals.
- Ensured compliance with industry standards and regulations during the estimation process.
- Led team meetings to discuss ongoing projects, address challenges, and enhance workflow efficiency.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
Branch Manager
5 Years- Led branch operations, ensuring compliance with company policies and industry regulations.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Developed training programs for staff, enhancing team performance and customer service skills.
- Managed inventory control systems to optimize fleet management and vehicle availability.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Sales Associate
2 Years 10 Months- Delivered exceptional customer service, fostering positive relationships with clients and enhancing overall satisfaction.
- Demonstrated product knowledge to assist customers in selecting vehicles that met their needs and preferences.
- Executed sales strategies to increase showroom traffic and drive customer engagement through targeted promotions.
- Managed inventory levels, ensuring optimal stock availability for all vehicle models on the showroom floor.
Assistant Manager
2 Years- Led daily operations to optimize team performance and enhance customer satisfaction.
- Developed training programs for new employees, fostering skill development and retention.
- Managed inventory levels using POS systems, ensuring accurate stock management and minimizing loss.
- Conducted regular performance evaluations, providing actionable feedback to improve staff efficiency.
Education
Bachelor of Arts - Communications
Skills
Cost estimation
Insurance procedures
Damage documentation
Excellent communication
Project coordination
Proactive problem-solving
Time management
Organizational skills
Decision-making
Teamwork and collaboration
Customer service
Reliability
Critical thinking
Sales team training
Timeline
Collision Estimator
Hendrick Automotive Group
08.2021 - CurrentRead More
Branch Manager
Enterprise Holdings
08.2016 - 08.2021Read More
Sales Associate
Hickory Mazda Mitsubishi
10.2013 - 08.2016Read More
Assistant Manager
Hollister
09.2011 - 09.2013Read More
Defiance College
Bachelor of Arts from Communications
Read More