Alex Hall
Colorado Springs,CO
Summary
Hardworking employee enthusiastic about learning the tech field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Expertise in customer service ready to transition into support based roles.
Overview
7
7
years of professional experience
Work History
Sales Representative 1
Comcast
09.2022 - Current
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales conversations.
Supervisor/Team Lead
Maggie's Farm
07.2021 - 04.2022
- Listened to patients' needs and helped identify the most effective products.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Processed end of day cash deposits
- Coached and trained new and existing employees
Sales Associate
SDS Guns
06.2019 - 03.2020
- Processed Federal 4473 Background checks for any customer that wanted to purchase a firearm
- Created internet advertisements for the online sales department ~ taking pictures, researching and describing products
- Processed online orders and handled shipping for out of state orders
Level 1 Repair Agent
Spectrum
10.2018 - 06.2019
- Provided excellent service and attention to customers with phone conversations and screen share technology
- Utilized variety of tools and troubleshooting equipment to come up with solutions.
- Created maintenance/repair tickets for solutions that could not be solved over the phone
Sales Consultant
Best Buy
10.2016 - 10.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and industry trends/changes
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals
Education
Bachelor of Science - Software Engineering
Colorado Technical University
Colorado Springs07.2027
High School Diploma -
Greece Athena High School
Rochester, NY05.2016
Skills
- Staff Training
- Problem-Solving Strengths
- Customer Retention Abilities
- Post-Sales Support
- Product Promotion
- Technological Knowledge
- Performance Improvement
- Solution Planning
- Microsoft Office
- Troubleshooting Abilities
Timeline
Sales Representative 1
Comcast
09.2022 - Current
Supervisor/Team Lead
Maggie's Farm
07.2021 - 04.2022
Sales Associate
SDS Guns
06.2019 - 03.2020
Level 1 Repair Agent
Spectrum
10.2018 - 06.2019
Sales Consultant
Best Buy
10.2016 - 10.2018
Bachelor of Science - Software Engineering
Colorado Technical University
High School Diploma -
Greece Athena High School