Summary
Overview
Work History
Education
Skills
Software Proficiency
Languages
References
Timeline
Generic

Alex Hawkins

Axtell,TX

Summary

I'm an experienced launch lead with a robust background in tech, and an impressive linguistic flair encompassing Romanian, Italian, Portuguese, Spanish, and English. As a polyglot, I've gained a strong grasp of five languages, enhancing my ability to connect with diverse teams and clients. In the past 4 years, I've been on an exhilarating journey into the realms of blockchain technology and cryptocurrencies. My deep-dive into this fascinating domain has equipped me with a wealth of knowledge, from cryptocurrency trading and industry trends to mapping out technical analyses of token charts along with the financial literacy within the space. With the knowledge I teach and guide others to understand the space. Throughout my career, my focus has consistently revolved around IT, software and technical support, project management, client communication, technical blueprint interpretation, and cross-cultural understanding. My track record boasts successful collaboration with franchisees and project teams from a global spectrum, ensuring project goals are met while navigating diverse technical requirements.

Overview

9
9
years of professional experience

Work History

Project Launch Lead

FieldRoutes A ServiceTitan Company
04.2022 - Current
  • Lead cross-functional teams to launch new websites or additional website features.
  • Develop and describe launch plans and timelines, and ensure that all launch activities are completed on schedule by using the following systems: GuideCX, Chili Piper, RingCentral, SalesForce, Slack,
  • Define launch goals and metrics, and track progress against these goals throughout the launch process.
  • Identify and mitigate risks and issues that could impact launch success, and work with clients and team members to develop contingency plans as needed.
  • Work with marketing and communications teams to develop messaging and positioning for the website launch, and ensure that all launch-related content and materials are accurate, on-brand, and effective.
  • Facilitate communication and coordination across all team members and clients, including website development, marketing, sales and customer support.
  • Proficient in translating documents, texts, and materials from and to languages listed with an emphasis on accuracy, cultural relevance, and linguistic nuance, ensuring effective communication and comprehension across diverse audiences.

Chief Technology Officer

CryptoLiteracy
08.2020 - Current
  • Collaborate closely with individuals from diverse global backgrounds, providing comprehensive education on the underlying technology within the cryptocurrency landscape.
  • Guide people in safeguarding essential information using cold wallets, while proficiently instructing them on the utilization of both software and hardware components.
  • This seamless integration of knowledge transfer enables our learners to grasp the intricacies of crypto projects, empowering them to navigate the crypto space with confidence and security.
  • Taking on the responsibility of teaching individuals how to conduct technical analysis using charts. This entails instructing them on how to identify trend lines, comprehend resistance and support levels, and interpret various indicators to make informed investment decisions in the crypto market.

IT Software Support Technician

Neighborly
02.2016 - 04.2022
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
  • Concurred with staff to address and resolve complex issues.
  • Diagnosed and resolved technical hardware and software issues.
  • Recorded customer issues on database to streamline process and fastrack resolutions.
  • Participated in training and workshops to enhance skills and acquire resourceful tools.
  • Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
  • Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
  • Guided users with troubleshooting using diagnostic tools.
  • Identified and resolved issues using software and hardware.
  • Helped users via telephone to diagnose and triage problems.
  • Maintained detailed records of daily support activities and resolutions.
  • Restored performance by completing basic repairs of hardware, software and equipment.

Lead Aviation Assembler

T-Squared
03.2015 - 12.2015
  • Kept raw materials stocked to minimize work delays and avoided backlogs.
  • Set up jobs in alignment with work order instructions and job specifications.
  • Verified correct assembly by cross-referencing parts lists and diagrams.
  • Lifted and transported heavy tools and equipment using rolling carts.
  • Verified parts specifications with visual inspections, measurements and standardized tests.
  • Examined and calibrated tools before performing tasks to maintain efficacy.
  • Drilled, adjusted and inspected parts to verify compliance with specifications.
  • Operated heavy machinery to build complex consumer products and components.
  • Maintained work areas, machines and equipment for favorable operation.
  • Completed paperwork for assembly checklists and upheld production benchmarks.
  • Studied and interpreted engineering drawings, specifications and quality control documents.

Education

BBA - Business Economics

McLennan Community College
Waco, TX

High School Diploma -

Axtell High School
Axtell, TX

Skills

  • Project Management (multiple projects)
  • Training and Mentoring
  • Networking
  • Data Analysis
  • Machine Operations
  • Client Satisfaction
  • Software Deployment Support
  • Collaboration Experience
  • Communication
  • Teamwork
  • Problem solving
  • Adaptable
  • Fast Learner

Software Proficiency

  • Google Workspace
  • GuideCX
  • Salesforce
  • Chili Piper
  • Okta
  • FreshDesk
  • Slack
  • Microsoft Office
  • Crypto Wallet Management
  • Cryptocurrency Exchanges
  • Blockchain Explorer

Languages

Romanian
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Portuguese
Limited Working
Italian
Limited Working

References

Josie Romo 

Neighborly

Technical Support Manager

254-733-4705


Leeanna Morris

FieldRoutes a ServiceTitan Company 

Associate Manager 

512-635-8757


Laquita Cole

District Finance Manager

760-475-0080

Timeline

Project Launch Lead

FieldRoutes A ServiceTitan Company
04.2022 - Current

Chief Technology Officer

CryptoLiteracy
08.2020 - Current

IT Software Support Technician

Neighborly
02.2016 - 04.2022

Lead Aviation Assembler

T-Squared
03.2015 - 12.2015

BBA - Business Economics

McLennan Community College

High School Diploma -

Axtell High School

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Alex Hawkins