Alex Hay
Cheyenne,WY
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work, positive attitude, and discipline. Comfortable standing for long periods of time and safely lifting heavy loads. On track to obtain my certs in Sec+ and Network+ by the next few months.
Overview
2026
2026
years of professional experience
Work History
IT Support Specialist
US Army National Guard
Cheyenne, Wyoming
08.2024 - Current
- Provided technical support for hardware and software issues to end-users.
- Diagnosed and resolved network connectivity problems in a timely manner.
- Documented troubleshooting steps and created user guides for common issues.
- Collaborated with team members to improve IT support processes and workflows.
- Managed ticketing system to prioritize and track support requests effectively.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Warehouse Picker
Magpul Industries
Cheyenne, Wyoming
01.2024 - 12.2024
- Documented inventory levels and reported discrepancies to supervisors.
- Pulled merchandise to fulfill orders to specification.
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
Package Delivery Driver
Amazon
Loveland, Colorado
01.2023 - 08.2023
- Loaded and unloaded packages according to safety protocols.
- Communicated effectively with customers and team members.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
HVAC Technician
Marv's Plumbing
Cheyenne, Wyoming
01.2022 - 12.2022
- Installed HVAC systems according to safety and manufacturer guidelines.
- Conducted routine maintenance on heating and cooling units.
- Diagnosed system issues using specialized tools and equipment.
Receiver
Lowes Distribution Center
Cheyenne, Wyoming
- Organized warehouse inventory for efficient retrieval and storage processes.
- Received incoming shipments and verified product quantities against packing lists.
Education
High School Diploma -
East High School
Cheyenne, WY05-2023
Skills
- Equipment installation
- Customer communication
- Network troubleshooting
- Hardware diagnostics
- Inventory management
- Safety compliance
- Team collaboration
- Attention to detail
- Technical support
- Workflow optimization
- Team leadership
Affiliations
- Photography
- Art
- Self improvement / Discipline
Accomplishments
- Us Army AIT Graduate
References
References available upon request.
Timeline
IT Support Specialist
US Army National Guard
08.2024 - Current
Warehouse Picker
Magpul Industries
01.2024 - 12.2024
Package Delivery Driver
Amazon
01.2023 - 08.2023
HVAC Technician
Marv's Plumbing
01.2022 - 12.2022
Receiver
Lowes Distribution Center
High School Diploma -
East High School