Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Armando Rodriguez

Armando Rodriguez

Hialeah

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience

Work History

IT Support Specialist

Intcomex
04.2024 - Current
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for [Number] employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Proven ability to learn quickly and adapt to new situations.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Efficiently resolved technical issues through thorough troubleshooting, analysis, and problem-solving skills.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Head of the IT Department

EGREM
06.2019 - 07.2022
  • Management of computer and technological systems
  • Coordination and planning of meetings
  • Teamwork to facilitate the fulfillment of objectives
  • Control and monitoring of budgets and expenses
  • Preparation of reports and reports.

IT Specialist

Hermanos Ameijeiras Clinical Surgical Hospital
04.2015 - 12.2017
  • Management of computer and technological systems
  • Maintenance of the database and records
  • Effective fulfillment of assigned tasks
  • Installation, configuration and administration of servers, workstations and information systems
  • Support for all the applications used for the development of the activity
  • Data migration management
  • Provisioning and permissions control for data access
  • Log review and response to requests
  • Technical support for database users
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Trained employees on new technologies, increasing competency levels across the organization.
  • Monitored system performance to identify potential issues.
  • Assisted in development of system security protocols.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.

Education

Bachelor in Computer Science -

IPI Fernando Aguado Y Rico
Havana, Cuba
05.2007

Skills

  • Network Management
  • System Integration
  • Experience with [Software] and [Hardware]
  • Team Management
  • Availability to travel
  • Ability to work under pressure
  • Professionalism and discretion
  • Technical support
  • Maintenance & Repair
  • System Configuration
  • Mobile Device Support
  • Help Desk Experience
  • Ticketing system proficiency
  • Remote Support Capabilities
  • Wireless Networking
  • Server Management
  • Hardware upgrades
  • Network Administration
  • Technical Troubleshooting
  • Remote Support
  • Ticket management
  • Account Management
  • Microsoft Office Specialist (MOS) Expert
  • LAN/WAN
  • Videoconferencing
  • TCP/IP
  • Connecting Networks
  • Equipment Installation
  • Fault diagnosis
  • Parts Replacement
  • Software Installation
  • Printer troubleshooting

Languages

spanish
Native or Bilingual
English
Professional Working

Timeline

IT Support Specialist

Intcomex
04.2024 - Current

Head of the IT Department

EGREM
06.2019 - 07.2022

IT Specialist

Hermanos Ameijeiras Clinical Surgical Hospital
04.2015 - 12.2017

Bachelor in Computer Science -

IPI Fernando Aguado Y Rico

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Armando Rodriguez