Alex Hernandez
Fountain Valley,CA
Summary
Dedicated candidate eager to use wide variety skills to assist companies with their goals. Skilled in social services and complying with policies and procedures. Collaborative and committed to improving quality of life in business operations and the community at large. Returning accounting college student with a background in business administration, seeking to develop and perfect skills in accounting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager
Optima Tax Relief LLC
Santa Ana, CA
04.2024 - Current
- Collaborated with tax professionals to coordinate resolution plans for clients.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided transfers to appropriate departments or other community resources.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Maintained accurate case records and documentation according to agency guidelines.
Client Coordinator
A Mission For Michael
02.2023 - 03.2024
- Implemented strategies learned de-escalation and diversity training programs with clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs, and resolve roadblocks.
- Built strong emotional bonds with clients and mastered interpersonal skills necessary for residential treatment centers
- Transported clients to appointments and recreational outings
Clinical Trial Research Intern
NRC Research Institute
06.2022 - 12.2022
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Followed informed consent processes, reviewed clinical trial contracts, and maintained records.
- Completed HIPPA and health law trainings and obtained certificate
- Practiced double-blind procedure protocols
Education
Associate of Arts - Accounting
Golden West College
Huntington Beach, CA05-2025
Bachelor of Arts - Psychology
California State University - Fullerton
Fullerton, CA12.2022
Associate of Arts - Business Administration
Golden West College
Huntington Beach, CA05.2020
Skills
- Intervention and de-escalation Strategies
- Client Satisfaction
- Advanced interpersonal skills and effective communicator
- Proficient technical skills ( Word, Excel, SPSS, Powerpoint, Google Docs, etc)
- Advanced reading comprehension and math skills
- Quick learner
- Personable and professional demeanor with clients
- Proficient e-mail etiquette and diligent writing skills
- Data Analysis
- Document reviews and uploads
Certification
CPI Certified
CPR Certified
Timeline
Case Manager
Optima Tax Relief LLC
04.2024 - Current
Client Coordinator
A Mission For Michael
02.2023 - 03.2024
Clinical Trial Research Intern
NRC Research Institute
06.2022 - 12.2022
Associate of Arts - Accounting
Golden West College
Bachelor of Arts - Psychology
California State University - Fullerton
Associate of Arts - Business Administration
Golden West College
CPI Certified
CPR Certified
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