Brittany Sanders
Covina,CA
Summary
Dynamic professional with a proven track record at Optima Tax Relief LLC, adept in relationship building and exceptional organization. Leveraged strong multitasking and active listening skills to enhance customer satisfaction and boost retention rates. Excelled in creating efficient systems and managing a high volume of inbound calls, fostering brand loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Executive Review Board
Optima Tax Relief LLC
06.2022 - Current
- Maintained full contact list of board members, board member appointment dates, term of appointments and board member biographies.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Filed paperwork and organized computer-based information.
- Implemented quality assurance measures to ensure consistent delivery of high-quality support services.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Sales Associate Manager
Club Pilates Franchise LLC
07.2021 - 05.2022
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
Education
Citrus College
Glendora, CASkills
- Strong multitasking
- Exceptional organization
- Data Entry
- Honest and Dependable
- Active Listening
- Relationship Building
Timeline
Executive Review Board
Optima Tax Relief LLC
06.2022 - Current
Sales Associate Manager
Club Pilates Franchise LLC
07.2021 - 05.2022
Citrus College
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