Anastasia Martin

Over the past year I have been periodically employed by Epiq Global. Reviewed and analyzed documents for first level review for various data breach projects, adhered to each projects unique protocols to accurately code documents using relativity software, communicated with management and coworkers using Microsoft Teams and email.

Greeted patrons promptly and cordially, mixed and served beverages, quickly and accurately entered hundreds of sales daily into POS computer system, responsible for maintaining a balanced cash drawer.

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly. Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor. Answered customer questions about hours, seating, and menu information. Maintained an organized waitlist for busy times, ensuring efficient seating of guests. Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Organized and worked with detailed office and warehouse records using computers to enter, access, search and retrieve data. Processed and recorded new insurance policies and claims into database systems. Answered phones and directed calls to appropriate departments. Assisted management with various clerical tasks such as faxing, scanning, copying, retrieving and organizing files.