Alex Hernandez Paz
Frisco,Texas
Summary
Dynamic Senior Systems Administrator and Subject Matter Expert (SME) with TS/SCI clearance and over 8 years of extensive experience in the U.S. Air Force and DOD Lockheed Martin. Proven expertise in aviation, system administration, program and account management, and team building, complemented by strong sales acumen and a track record of effectively managing and engineering complex government systems. Adept at program stand-up, serving as the primary point of contact for operations, project management, and ensuring exceptional customer satisfaction. Supported by multiple certifications and a distinguished military background, combined with valuable corporate experience.
Overview
4
4
Certifications
8
8
years of professional experience
Work History
Senior Systems Administrator
Lockheed Martin
10.2023 - Current
- Managed Program stand up for Lockheed Martin's F-35 Full Motion Simulator Training Devices at JRB Fort Worth.
- Ensured compliance with contractual agreements as well as establishing new guidelines, and financial budgets through negotiations with customer.
- Conducts technical analysis or product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
- Troubleshoots technical problems and issues, determines technical solutions in accordance with product and customer specifications and recommends actions to company or representatives for coordinative product solution.
- Assesses product needs in accordance with customer specifications
- Conducts Technical Training and product briefing with customer, vendors and company representatives.
- Local On-Site representative and subject matter expert to customer’s organization.
- Establishes and performs maintenance programs following company and vendor standards.
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Manages team in an environment which is required with multiple functional areas and personnel of a divers nature
- Led system upgrades and implementations to enhance network performance and security.
- Mentored junior administrators, fostering skill development and knowledge-sharing within the team.
RPA Pilot
United States Air Force, USAF
11.2018 - 11.2024
- Remotely Piloted Aircraft (RPA) precision attack weapons and tactics, contributing to success on over 150 missions annually
- Monitored flight instruments, aircraft system and airspace coordinates: integrated RPA into worldwide persistent attack reconnaissance and kinetic tasking
- Controlled, exploited and disseminated near real-time full motion video using various multi-spectral targeting systems
- Operated electro-optical, infrared, low light cameras, and laser range designators to support nontraditional Intelligence, Surveillance and Reconnaissance Operations
- Monitored and validated scheduling execution, including appointment and leave approvals: entrusted with ensuring staffing requirements were met to fulfill mission needs
- Instructed and Evaluated training for over 130 crews a year
- Supported the Afghanistan Retrograde in 2021, and led the stand up of new MQ-9 lines in AL Dhafra Air Base enabling over the horizon operations and full mission support.
- Ensured 300 NATO members and defense contractors possessed appropriate security clearances to access networks and special access programs
- Assigned and tracked cyber security training for all NATO RPA squadrons ensuring compliance to Air Force policies and inspection requirements
- Conducted pre-flight inspections to ensure compliance with safety regulations and aircraft readiness.
- Operated aircraft in diverse weather conditions, demonstrating adaptability and precision under pressure.
Regional Account Manager
F45 Training
06.2021 - 11.2023
- Drove membership growth and retention through the effective use of Salesforce software.
- Assisted marketing initiatives to enhance studio visibility and engagement.
- Created Excel spreadsheets to monitor and exceed sales and operational
budgets. - Led regional Zoom calls to strategize success with partners.
- Increased gross margins by optimizing programming and capacity utilization.
- Closed over 90% of in-person client opportunities successfully.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Developed and implemented strategic sales plans to drive revenue growth across the region.
- Analyzed market trends to identify new business opportunities and optimize service offerings.
- I played a key role in the company's growth by helping drive the operational and sales success that enabled leadership to confidently expand into three new locations. My contributions to customer acquisition, retention, and team performance supported the organization's ability to scale successfully
Education
US Air Force Cyber Warrior Program -
MyComputerCareer
Bachelor of Science -
University of Nevada, Las Vegas
Las Vegas, NVAssociate of Applied Science -
Community College of The Air Force
Montgomery, ALSkills
- Program and Project Management
- Customer Relationship Management
- Effective Communication and C-Level Presentation
- Team Building and Collaboration
- Staff Training and Development
- Business Development and Planning
- Operations Management and Leadership
- Troubleshooting and Problem Solving
- Sales Acumen and Objection handling
- Account Management and Customer Service
- Data and Security Analysis
- Cloud Saas/IaaS/PaaS
- Adaptability and Flexibility
- Linux, Windows Systems and Network Administration
- Active Directory
- IT Cyber/System/Cloud Security Management
- Program Languages: Java,Python,SQL
- Territory Management and CRM Proficiency
- Data Driven and Revenue Growth
Certification
CompTia A+
Languages
Spanish
Native/ Bilingual
Timeline
Senior Systems Administrator
Lockheed Martin
10.2023 - Current
Regional Account Manager
F45 Training
06.2021 - 11.2023
RPA Pilot
United States Air Force, USAF
11.2018 - 11.2024
Associate of Applied Science -
Community College of The Air Force
US Air Force Cyber Warrior Program -
MyComputerCareer
Bachelor of Science -
University of Nevada, Las Vegas