Tyler Trujillo
Chico,CA
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Experienced at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
8
8
years of professional experience
Work History
Operations Lead
Tea Bar and Fusion Cafe
09.2022 - Current
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Mathematics Tutor
A Love of Learning
01.2021 - 01.2022
- Developed and implemented individualized lesson plans for each student, tailored to their individual needs
- Explained math concepts in caring and encouraging environment to help kids thrive and learn
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Level 6 Associate
In-N-Out Burger
04.2018 - 05.2020
- Trained and mentored lower level associates to uphold and exceed company standards in a variety of positions
- Delegated tasks to lower level associates to maintain an efficient and effective environment
Administrative Assistant
Brien Shamp’s Boot Camps
05.2016 - 01.2018
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Worked on constantly changing administrative tasks independently and effectively with programs such as Clickfunnels, Google Drive, and GoDaddy
Education
Associate of Science - Mathematics
Butte College
05.2022
Skills
- Customer relationship development
- Javascript
- Excel
- Click Funnels
- Customer Service
- Leadership
- Staff Supervision
- Effective Communication
- C
Timeline
Operations Lead
Tea Bar and Fusion Cafe
09.2022 - Current
Mathematics Tutor
A Love of Learning
01.2021 - 01.2022
Level 6 Associate
In-N-Out Burger
04.2018 - 05.2020
Administrative Assistant
Brien Shamp’s Boot Camps
05.2016 - 01.2018
Associate of Science - Mathematics
Butte College
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