MICHELLE YBARRA
San Antonio
Summary
Dynamic Operations Lead with a proven track record at Security Service Federal Credit Union, enhancing operational efficiency and team productivity through strategic process improvements and effective training. Skilled in customer relationship management and performance monitoring, I excel in fostering positive environments that drive engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Lead
Security Service Federal Credit Union
San Antonio, TX
03.2015 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Implemented process improvements that increased productivity.
- Monitored daily operations, ensuring compliance with industry regulations and internal policies.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - General Studies
University of Central Oklahoma
Edmond12-2013
Skills
- Operational efficiency
- Motivational attitude
- Team Training
- Task delegation
- Customer relationship development
- Customer relationship management
- Performance monitoring
- Process improvement
- Time management
- Organizational skills
- Effective communication
- Active listening
Capturing Kids Hearts Training
Currently enrolled in the alternative certification program; Teachworthy. During my time in this program I have completed Capturing Kids Hearts Training that has given me the chance to learn strategies on how to connect with student hearts and minds.
Timeline
Operations Lead
Security Service Federal Credit Union
03.2015 - Current
Bachelor of Science - General Studies
University of Central Oklahoma