Alex Howard
Fort Worth,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Lockwood Distilling Co.
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Collaborated with kitchen and front of house staff to develop new menu items.
Account Service Manager
Credit Vision TX
08.2020 - 03.2022
- Enhanced client satisfaction by addressing concerns and implementing effective solutions in a timely manner.
- Optimized account management processes for increased efficiency and streamlined communication between departments.
- Collaborated with sales and marketing teams to develop customized strategies for key accounts, resulting in improved customer retention rates.
- Conducted regular reviews of account performance, identifying opportunities for growth and recommending actionable improvements.
- Established and managed payment plans for all delinquent accounts held by the company.
Brewer
Fort Brewery & Pizza
08.2019 - 01.2022
- Improved brewing processes by consistently monitoring and adjusting fermentation parameters.
- Enhanced product quality with rigorous testing and adherence to strict cleanliness standards.
- Contributed to increased production efficiency by optimizing equipment setup and maintenance procedures.
- Collaborated with team members for smooth operations, resulting in reduced downtime and improved workflow.
- Developed innovative recipes, leading to the introduction of new, successful beer varieties.
- Managed inventory effectively, ensuring timely procurement of raw materials and minimizing waste.
Coffee Bar Manager
Whole Foods Market Inc
04.2017 - 08.2019
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee bar environment.
- Reduced waste and increased profits by closely monitoring inventory levels, ordering supplies, and managing stock rotation.
- Developed and implemented staff training programs to ensure consistent product quality and exceptional customer service.
- Streamlined operational processes by identifying inefficiencies and implementing improvements for increased productivity.
- Maintained a clean, organized, and visually appealing store environment to attract customers and encourage repeat business.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing of registers at the end of each shift.
Shift Supervisor
Starbucks
01.2013 - 04.2017
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Education
Bachelor of Science - Economics
The University of Texas At Arlington
Arlington, TX05.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training and coaching
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Process Improvements
Timeline
General Manager
Lockwood Distilling Co.
03.2022 - Current
Account Service Manager
Credit Vision TX
08.2020 - 03.2022
Brewer
Fort Brewery & Pizza
08.2019 - 01.2022
Coffee Bar Manager
Whole Foods Market Inc
04.2017 - 08.2019
Shift Supervisor
Starbucks
01.2013 - 04.2017
Bachelor of Science - Economics
The University of Texas At Arlington
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