Alex Humphrey
Antioch,TN
Summary
Experienced trainer with 5+ years of expertise in issue resolution, proactive account management, and customer service education. Strong creative and analytical skills for innovative problem-solving and strategic thinking. Dedicated team player with a keen eye for detail, ensuring accuracy and precision in all tasks.
Overview
1
1
year of professional experience
Work History
Frontline Development Ambassador
T-Mobile
08.2024 - Current
- Developed engaging training materials by collaborating with subject matter experts.
- Enhanced team performance for increased productivity through targeted training sessions.
- Conducted assessments, identifying skill gaps and tailoring training solutions.
- Implemented feedback mechanisms for continuous improvement in training programs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Interim Associate Coach
TMobile
03.2024 - 08.2024
- Manages chat processes along with delivering immediate support.
- Perform side by side
- Handled and mitigated escalated concerns promptly.
- QR call back
- Assist in training sessions for enhanced customer service skills.
- Influence valuable customer experiences
- Focus on leadership development skills
Education
High School Diploma -
Collierville High School
Collierville, TN05-2019
Nashville State College
Nashville, TN01-2019
Skills
- Excellent Communication
- Customer Service
- Time Management
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and One Note)
- Conflict resolution
- Active listening
- Teamwork
- Attention to Detail
- Emotional Intelligence
Education and Training
other
Timeline
Frontline Development Ambassador
T-Mobile
08.2024 - Current
Interim Associate Coach
TMobile
03.2024 - 08.2024
High School Diploma -
Collierville High School
Nashville State College