JANET MACKEY
Chesapeake,VA
Summary
Dynamic professional with a proven track record in financial management and customer service, notably at the Department of Defense. Excelled in enhancing financial reporting accuracy and streamlining checkout processes, demonstrating strong analytical skills and a commitment to excellence. Known for exceptional communication and a robust work ethic, consistently delivering results that exceed expectations.
Experienced with cash handling, customer service, and maintaining clean work area. Utilizes effective communication skills to assist customers and resolve issues. Knowledge of retail operations and teamwork to ensure seamless shopping experience.
Overview
40
40
years of professional experience
Work History
Frontline Cashier
Sam's Club
04.2024 - 11.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled customer complaints calmly and professionally, finding solutions that benefited both the customer and the store.
- Processed various forms of payment securely, including cash, credit cards, and gift cards.
- Streamlined checkout process for quicker transaction times and improved customer experience.
Financial Management Analyst
Department of Defense
09.1984 - 09.2020
- Implemented internal controls and complied with [Type] regulations for financial management.
- Recorded, interpreted and communicated financial data and plans using [Software].
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Adjusted financial management system to be accurate and productive.
- Offered budget development and financial planning to clients.
- Facilitated communication between finance departments and other areas of the organization to ensure smooth information exchange and collaboration on key projects.
- Prepared accurate and timely financial statements for both internal review and external audits, maintaining a strong reputation for fiscal responsibility.
- Improved month-end close process by identifying inefficiencies and implementing solutions that reduced time spent on manual tasks.
- Assisted in training junior staff members on best practices related to financial management analysis techniques.
- Generated comprehensive reports on portfolio performance and risk assessment.
Education
Certificate of Technical Studies - Aircraft Mechanic Certificate
Tidewater Community College
Norfolk, VASkills
- Excellent customer service
- Cash flow management
- Reliability and punctuality
- Money handling
- Merchandise stocking
- Product restocking
- Accurate money counting
- Strong work ethic
- Quick learner
- Customer service
- Shelf stocking
- Cash register operation
- Excellent communication
- Inventory stocking
Timeline
Frontline Cashier
Sam's Club
04.2024 - 11.2024
Financial Management Analyst
Department of Defense
09.1984 - 09.2020
Certificate of Technical Studies - Aircraft Mechanic Certificate
Tidewater Community College
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