Margaret Story
Tavares,USA
Summary
Results-driven professional with extensive experience in cash handling and customer service, adept at maintaining a clean and organized work environment. Strong communication skills facilitate effective customer assistance and prompt issue resolution, ensuring a seamless shopping experience. Knowledgeable in retail operations and committed to fostering teamwork, consistently upholding high standards of service and operational excellence. Proven success in efficiently managing transactions while addressing customer inquiries, demonstrating a dedication to accuracy and exceptional service.
Overview
10
10
years of professional experience
1
1
Master's Degree Technical Ed -Texas A & M University
1
1
Bachelor of Science Education - Texas A & M
1
1
Continuing 2nd Masters in Ed - University of Central Florida
Work History
Frontline Cashier
Sam’s Club
05.2023 - 03.2025
- Duties: Cash register duties, customer support, and interactions with personnel and management. Promoted Credit cards, upgrades to cards, and phone apps. I worked with AI systems and scanner device technology. I had first-hand experience and the opportunity to understand the workings and potential growth AI can create.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed price checks promptly to maintain an efficient checkout process while verifying accuracy in pricing data entry system.
- Identified potential security risks or fraudulent activities, taking appropriate action when necessary.
- Collaborated with team members to optimize overall store efficiency and productivity.
- Maintained a clean and organized workspace, contributing to a positive shopping environment.
Cashier
Lowes
10.2022 - 01.2023
- Short term employment during busy seasons. Outdoor Cashier
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
Kohls
09.2023 - 01.2024
- Seasonal help Merchandising and Cashier.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced shopping experience, provided product information and location assistance.
Walt Disney World Security
01.2001 - 01.2015
- Working in Security I performed a variety of duties related to providing security and protection for all WDW. My position was to confidentially serve the public as well as the company while keeping the area safe. These duties were performed in a courteous and professional manner. I maintained continuous and effective interaction with the public, giving directions and responding to inquiries.
- I worked on patrol as well as dispatch and record keeping. This was an intense and focused position that I took very seriously.
- Later years I was at the communications center full time keeping dispatching and keeping records as well as tracking my security officers in the field at WDW minutely. Using the multicomputer system, I answered calls while I created computer generated incident reports. I filed created copies, created BOLO communications, faxed information. Professionally relating to guests, management, participants, and venders. Providing complete knowledge of WDW policies, services, and products.
- Dispatched the Florida Highway Patrol, the Orange County Sherrif’s office and the Osceola County Sherrif’s Office to violations and accidents. Also, dispatching Reedy Creek Fire Department and Reedy Creek Medical Services (911) calls, sending the proper units to the right area.
- Communications, Various other roles at WDW
Education
Master of Science Degree - Occupational Training & Development
05.1998
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01.2007
- Continuing classes in: Exceptional Educational and Leadership
- GPA: 3.91
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01.2002
GPA: 3.91
Bachelor of Science Degree - Occupational Training and Development with a Minor in Art
12.1998
GPA: 3.813
Certificate - Drafting & Design Technology
12.1993
- Drafting Certificate
- GPA: 3.85
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01.1903
- Classes in Drafting and Design Technology
- GPA: 4.00
Skills
- Excellent customer service
- Patience and empathy
- Reliability and punctuality
- Money handling
- Cash handling expertise
- Merchandise stocking
- Product restocking
- Professional appearance
- Basic math proficiency
- Cross-selling products
- Accurate money counting
- Loss prevention
- Promotion awareness
- Point of sale systems
- Strong work ethic
- Customer service
- Handling complaints
- ID verification
- Fraud prevention
- Upselling strategies
Certification
- Medical Coding and Billing Fundamentals Training - 2025
Timeline
Cashier - Kohls
09.2023 - 01.2024
Frontline Cashier - Sam’s Club
05.2023 - 03.2025
Cashier - Lowes
10.2022 - 01.2023
- Walt Disney World Security
01.2001 - 01.2015
University of Central Florida - ,
Texas A&M University - ,
Texas A&M University - Bachelor of Science Degree, Occupational Training and Development with a Minor in Art
Del Mar College - Certificate, Drafting & Design Technology
Coastal Georgia Community College - ,
Texas A&M University - Master of Science Degree, Occupational Training & Development
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