Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
19
19
years of professional experience
Work History
Regional Operations Manager
Daikin Comfort Technologies Inc.
05.2016 - Current
Currently manage operations for 9 distribution facilities in Ohio with an annual revenue of $150M and 70 employees
At one time the region covered 13 branches across Ohio, Kentucky and Indiana.
Region has grown an average of 20% YOY since 2016
Work and assist Branch Managers on daily basis to reach a common goal to strive for great customer service and drive a selling attitude in each facility
Actively recruit and interview employees from Branch Managers to warehouse staff
P&L Management - Work closely with branch teams to guarantee region exceeds sales plan while keeping all costs in line
Inventory control - ensure branches have sufficient stock year-round - equipment, OEM parts and accessories
Complete branch visits on a regular basis - prepare for internal audits and maintain company standards
Build relationships between branch staff and sales team
Safety Officer for North Division - review safety protocols with all regions in North weekly to influence best practices and notify division of wins and losses
Volunteered to travel to other regions in North to provide help with branch relocations, openings, training or visits
Branch Manager
Daikin Comfort Technologies Inc.
02.2012 - 04.2016
Direct the 'hub' branch of the Upper Midwest region while growing sales from $15 million to over $20 million
Partner with corporate to ensure stock levels are in line to support other Goodman Distribution locations in the Upper Midwest region, including commercial HVAC equipment and a wide variety of parts and HVAC supplies
Reevaluated branch customer base and drove new business by adjusting price levels and keeping touch
Manage and maintain relationships with 21 different Johnstone Supply stores across 5 states
Assisted in the staging and launch of the new new locations across North Division
Called upon to complete regional manager visit guides in various branches in the Upper Midwest region
Helped train new managers across the region.
Branch Manager
Daikin Comfort Technologies Inc.
05.2009 - 02.2012
Increased sales year over year from $10 million to $13 million
Routed and scheduled two delivery trucks
Trained and cross trained new and tenured employees across entire state of California
Developed creative sales strategies and price points to turn new and obsolete product
Often assisted at various Northern California branches
Assisted in the relocation of the Hayward, CA facility.
Branch Manager
Daikin Comfort Technologies Inc.
05.2006 - 05.2009
Responsible for helping the Las Vegas market succeed year over year in sales, customer service and audit scores
Branch sales grew from $3 million to $5 million in 3 years
The North Las Vegas branch was a commercial hub as well as a PTAC warehouse for the Western United States
Made sales calls to new business prospects in Southern Utah to expand the market
Branch Manager Trainee
Daikin Comfort Technologies Inc.
05.2005 - 05.2006
Relocated from Houston, TX to Cleveland, OH to enter the Branch Manager Trainee program
While working out of Valley View, OH; trained all throughout the Upper Midwest Region
Assisted where I could in all the Ohio (Canton, Elyria, and Dayton) and at the time Wisconsin (Milwaukee and Madison) Goodman locations
Helped open and launch Eastlake, OH location in 2006.