Alex Jones
Holly Springs,MS
Summary
Dynamic manager with a proven track record at Taco Bell, enhancing customer satisfaction through effective dispute resolution and team leadership. Skilled in staff training and development, I foster a productive environment while maintaining attention to detail. Recognized for achieving operational efficiency and building strong relationships within the team.
Overview
8
8
years of professional experience
Work History
Manager
Taco Bell Restaurant
Holly Springs, MS
01.2024 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist
Magnolia Inn
Holly Springs, MS
02.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Shift Leader
Wendys Restaurant
Holly Springs, MS
06.2017 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Phlebotomy Technician -
Phlebotome Medical Training
Holly Springs, MS08.2023
Medical Assistance RMA(AAH) - Medical Informatics
Phlebotome Medical Training
Holly Springs, MS08.2023
Bachelor - Business Administration And Marketing
Rust College
Holly Springs, MSHigh School Diploma - Basic
Holly High
Holly Springs, MS05.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Sales management
- Business administration
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Team development
- WPM (28)
- Microsoft Office
Timeline
Manager
Taco Bell Restaurant
01.2024 - 04.2025
Receptionist
Magnolia Inn
02.2022 - 07.2023
Shift Leader
Wendys Restaurant
06.2017 - 01.2022
Phlebotomy Technician -
Phlebotome Medical Training
Medical Assistance RMA(AAH) - Medical Informatics
Phlebotome Medical Training
Bachelor - Business Administration And Marketing
Rust College
High School Diploma - Basic
Holly High