Alex Jrolf
Waukesha,WI
Summary
A seasoned Front Desk Manager from Baymont Inn & Suites Hotel, I excel in hospitality management and customer service, ensuring guest satisfaction and operational efficiency. Skilled in training staff and fostering professional growth, I have significantly contributed to maintaining high retention rates and enhancing the hotel's reputation through excellent guest relations and conflict management.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Baymont Inn & Suit Hotel
Mukwonago, WI
11.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Education
High School Diploma -
East Troy High School
East Troy, WI06.2019
Esthetician Certification -
First Class Cosmetology
Beloit, WI10.2022
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Conflict management
- Customer service expertise
- Hospitality service expertise
- Leadership qualities
- Hospitality services
- Oral and written communications
- Reception expertise
- Listening skills
- Inventory oversight
- Hospitality management
- Time management
- Daily reporting
- Customer service management
- Front desk supplies management
- Budgeting and finance
- Guest services
- Employee training
- Training and mentoring
- Sales and upselling
- Staff management
- Conflict and issue documentation
- Documentation and reporting
Timeline
Front Desk Manager
Baymont Inn & Suit Hotel
11.2020 - Current
High School Diploma -
East Troy High School
Esthetician Certification -
First Class Cosmetology