Alexandra Juster
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Coaching volleyball enhanced mentorship and leadership skills. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere. Proficient Spanish skills allows for communication with a broader range of clients.
Overview
3
3
years of professional experience
Work History
Volleyball Coach
United Volleyball Club
11.2021 - 05.2023
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Expanded community outreach with youth volleyball clinics, increasing youth participation in the sport.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
- Developed players' teamwork abilities by organizing team-building activities and fostering a positive team culture.
Server
Brookline Country Club
04.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Host
OTTO
01.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Brookline High School
Brookline, MA06-2024
Bachelor of Science - Public Health
Fordham University
Bronx, NY05-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Foreign language skills: Spanish
- Customer engagement
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Host
OTTO
01.2024 - 07.2024
Server
Brookline Country Club
04.2022 - 08.2022
Volleyball Coach
United Volleyball Club
11.2021 - 05.2023
High School Diploma -
Brookline High School
Bachelor of Science - Public Health
Fordham University
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