Alex Knudson

• Manage a pest route of 250 residential customers, and 20 commercial properties.
• Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
• Identified infestations and isolated sources with physical inspections of premises.
• Met with customers at residences and places of business to check on pest and rodent situations.
• Explained pest control treatments, including trapping and different types of chemical treatments, to inform and educate customers.
• Conducted daily safety inspections of vehicles and equipment to ensure compliance with applicable regulations.
• Analyzed data from GPS systems to identify opportunities for improved route optimization.

Deck installation, driveway construction, landscape irrigation installation and kitchen remodel.

Fire escape restoration, maintenance, testing and painting

• Consulted with customers to determine best methods to resolve service and billing issues.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Assessed customer needs and upsold products and services to maximize sales.

• Operated handheld scanners and computer terminals to document updates.
• Managed product distribution including shipping, receiving, and tracking
• Monitored multiple databases to keep track of all company inventory.
• Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
• Used equipment such as forklifts and hand trucks to move inventory.