Alex Koskinen
Holdenville,OK
Summary
Detail-oriented professional skilled in operations management and customer relations. Known for enhancing service quality and fostering client loyalty through effective communication and prompt issue resolution.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Owner/Operator
Karl's Carpet Cleaning & Restoration.
01.2021 - Current
- Managed daily operations, ensuring efficient workflow and optimal resource allocation.
- Trained and mentored new staff on cleaning techniques and equipment use.
- Implemented quality control measures to enhance service consistency and customer satisfaction.
- Developed marketing strategies to increase client base and brand awareness in local market.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Utilized advanced carpet cleaning technologies to improve service effectiveness and reduce turnaround time.
- Resolved customer complaints promptly, maintaining high levels of client retention and loyalty.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Manager
County Building Center
12.2020 - 06.2023
- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Managed inventory levels, optimizing stock management processes and reducing waste.
- Analyzed sales trends to inform strategic planning and improve product offerings.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Crew Leader
City Of Ada
10.2007 - 12.2020
- Supervised daily operations and ensured compliance with safety regulations.
- Trained and mentored team members on equipment usage and best practices.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Established and enforced policies and procedures to maintain high standards of work.
- Maintained accurate and timely project documentation, facilitating clear communication across teams.
Education
No Degree - Music
Stetson University
DeLand, FLSkills
- Operations management
- Documentation and reporting
- Business planning
- Operations oversight
- Strong work ethic
- Dependable and reliable
- Decision-making
- Customer service
- Equipment operation
- Accurate record keeping
- Hazardous materials handling
- Safe driving
- Attention to detail
Certification
IICRC Certified in:
Water/flood damage.
Fire/Smoke damage.
Odor damage/control.
Upholstery & Fine fabric.
Carpet & area rugs.
Timeline
Owner/Operator
Karl's Carpet Cleaning & Restoration.
01.2021 - Current
Manager
County Building Center
12.2020 - 06.2023
Crew Leader
City Of Ada
10.2007 - 12.2020
No Degree - Music
Stetson University