Alex Koster
Baltimore,MD
Summary
Proven track record in enhancing customer experiences and streamlining service operations at Dead Freddies Island Grill, showcasing exceptional customer service and adeptness in POS systems. Leveraged strong work ethic and memory retention to exceed service expectations, significantly improving guest engagement and operational efficiency. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Dead Freddies Island Grill
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
De Lazy Lizard Tiki Marina & Island Grill
07.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Store Assistant
Carpetland
06.2018 - 06.2020
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
Communications
University of Maryland - College Park
College Park, MD12.2024
High School Diploma -
Gilman School
Baltimore06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Sales Techniques
- Guest Engagement
Timeline
Bartender
De Lazy Lizard Tiki Marina & Island Grill
07.2024 - 09.2024
Server/Bartender
Dead Freddies Island Grill
06.2021 - Current
Store Assistant
Carpetland
06.2018 - 06.2020
Communications
University of Maryland - College Park
High School Diploma -
Gilman School
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