Alex Laza
Euless
Summary
Dynamic professional with a proven track record and reliable employee. Excelling in customer service and team member support. Recognized for exceptional communication skills and leadership in training new staff. Adept at analytical problem solving and equipment operation, ensuring efficient service and positive guest experiences in fast-paced environments. Thrive in new environments with a willingness to learn and apply new skills to make work more productive.
Overview
7
7
years of professional experience
Work History
Server/Designated Trainer
Cheesecake Factory Inc
07.2024 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Delivery Driver
Spec's Wines, Spirits & Finer Foods
05.2021 - 07.2024
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Server/Trainer
Blue Sushi Sake Grill
09.2018 - 04.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Associate of Science - Science
El Centro College
Dallas, TX05-2013
Skills
- Team member support
- Equipment operation
- Adaptability
- Customer Service
- Analytical problem solving
- Leadership
- Commercial driving
- Delivery logging
- Exceptional written and verbal communication skills
- Responsible driver
Timeline
Server/Designated Trainer
Cheesecake Factory Inc
07.2024 - Current
Delivery Driver
Spec's Wines, Spirits & Finer Foods
05.2021 - 07.2024
Server/Trainer
Blue Sushi Sake Grill
09.2018 - 04.2021
Associate of Science - Science
El Centro College
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