James T Finch III
Williamsville,NY
Summary
Ready to contribute fully to a reputable company that can benefit from a self-starter mentality. With over 20 years of combined restaurant and corporate experience, has honed excellent interpersonal, organizational, and communication skills. Motivated by the direct correlation between earnings and the time, energy, and effort invested in work. Recognized for delivering high-quality service in busy dining settings, with a strong focus on teamwork and customer satisfaction. Adaptable and reliable, excels in communication and problem-solving for smooth operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server/Designated Trainer
Cheesecake Factory
08.2009 - Current
- Provide exceptional service to guests where guest satisfaction is the highest priority
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationship
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Cheesecake Factory
07.2007 - 08.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Norwalk Community College - Business/Marketing
Norwalk Community College
Norwalk, CT01.1983
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
- Successfully led and developed a high performing team of recruiters and sales professionals fostering a culture of collaboration and continuous learning.
- Established long-term relationships with key clients, resulting in repeat business and increased revenue streams for the staffing agency.
- Supervised team of 26 staff members. Along with 300 temporary employee's.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Certified Technical Placement Specialist, 2001, Dallas Technical Institute, Dallas, TX
- Life and Health Insurance License
Timeline
Server/Designated Trainer
Cheesecake Factory
08.2009 - Current
Server
Cheesecake Factory
07.2007 - 08.2009
Norwalk Community College - Business/Marketing
Norwalk Community College
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